I was out running errands and stopped at a well known big-box electronics store to pick up a few things. I was unsure of exactly what I needed and began looking for an employee to help me. In the past, I have received great service at this store and as a result, I expected it during this visit. However, I was clearly mistaken in assuming that I would receive good service again.

As I was walking around the store searching for an available employee, I passed two workers that were socializing with each other and stopped to ask for help. As I approached them, I could see in their eyes that they didn’t want to be interrupted, but I decided to ask anyway. As I began asking my question, one of the workers walked away and the other acted as if she was bothered by assisting me. She reluctantly took me to the area where I could find what I was looking for and then left. As I turned to ask her another question, I realized that she was gone. I sighed, put down what I was looking at and left. Needless to say, I was very displeased with how attentive and helpful the employees were that day, and bought the product from an online store.

S. B. – Geneva, Illinois