When I moved away from home to attend college, I was forced to find a mechanic in the local area because I couldn’t take my car all the way home if I had a problem. I searched the internet and asked local residents if they had any suggestions of a good repair shop and I came up with very little. When I had a problem with my car I went to the repair shop that was closest to my house (for convenience). When I arrived, I was pleasantly surprised with the quality of service that I received.

First, the mechanic that was taking care of me was extremely helpful and made me feel very comfortable. I tend to feel helpless when I have problems with my car, as I don't have much knowledge of cars. However, the man helping me was very helpful and really explained what was going on with my car in terms I could understand. I am used to my family mechanic that tells us the truth, even if it isn’t in his best interest financially. When I got the estimate on my car, I immediately called my family's mechanic, explained what was wrong with my car, and asked what he would do. To my surprise, the repair shop was planning on doing exactly what my family mechanic would have done. In the past, I have been charged too much or have had unnecessary work done to my car simply because I was naive. I was very happy to be told by my mechanic that I wasn’t getting taken advantage of by this new repair shop.

After speaking with my family's mechanic, I decided to leave my car to get fixed but was then left with no way home. The mechanic then informed me they had a complementary shuttle service that could drop me off at home. Again, I was pleasantly surprised with this service feature and decided to take them up on their offer. When I returned to pick up my car after a few days, I was greeted with smiles and called by name. Although these gestures may seem simple, they added an extra personal and satisfying touch to my customer experience. Ever since then, I have been taking my car to this same repair shop and have built a good relationship with the mechanic that helped me that first day. I am pleased that I received excellent service at the repair shop and have been referring friends there ever since.

Kelly M. –Normal, Il