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...Customer First

:: Sorry For Interrupting!

I was out running errands and stopped at a well known big-box electronics store to pick up a few things. I was unsure of exactly what I needed and began looking for an employee to help me. In the past, I have received great service at this store and as a result, I expected it during this visit. However, I was clearly mistaken in assuming that I would receive good service again.

As I was walking around the store searching for an available employee, I passed two workers that were socializing with each other and stopped to ask for help. As I approached them, I could see in their eyes that they didn’t want to be interrupted, but I decided to ask anyway. As I began asking my question, one of the workers walked away and the other acted as if she was bothered by assisting me. She reluctantly took me to the area where I could find what I was looking for and then left. As I turned to ask her another question, I realized that she was gone. I sighed, put down what I was looking at and left. Needless to say, I was very displeased with how attentive and helpful the employees were that day, and bought the product from an online store.

Customer Service Opportunity: Customers are never an interruption—they are your job. When customers “go away” because they are dissatisfied with your service and, therefore, are not “interrupting” you any longer, your paycheck may well go with them!! Remember that when you are at work, you job is to constantly be available to your customers—internal or external. This is particularly true when you are in a retail situation and are “out on the floor” which is indicative that you are there to help. If this expectation doesn’t fit your temperament, find a position where customer interactions are greatly diminished before you hurt your reputation and that of your business.

S. B. – Geneva, Illinois

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