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June's NCSA Central Florida chapter meeting promised to be an unusual exciting event, and it delivered at Sea World Parks & Entertainment Contact Center. It was the first meeting in our history to include animals of the two-legged and four-legged variety. The pictures tell the fun story of the morning.
After a gracious welcome from Brad Matzinger, Director, Sea World Contact Center, the floor turned over to Kelly Flaherty Clark, Director, Animal Training. During Kelly's 28 years with Sea World she has held a variety of roles working with animals, and managing the expert animal trainers. Her and her Animal Ambassadors spoke about the similarities of motivating animals and people, or in other words, our employees. We are all animals at heart, and remarkably respond to the same stimuli.
Some key thoughts from Kelly:
There were many more nuggets of wisdom shared, and the ideas have immediate application to our contact center environments. Our businesses will be positively impacted by our experience today.
Thank you for hosting our June event, Sea World Contact Center!