National Customer Service Association
...Customer First
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The Central IL Chapter of the National Customer Service Association (NCSA) will host an educational event during National Customer Service week this October.
Topic:
How a Strong Customer-Focused Culture Can Grow Your Business
Overview:
Today’s discerning customer demands service at a level never before expected. As standards rise, so must our performance. To continue to survive and grow in any business, employees, managers, and even owners have to demonstrate the qualities of the best customer-service driven organizations. This program will show you what they are doing and tell you how to do it yourself.
Presenter: Kevin Lust, Certified Speaking Professional, Lust Development Group
As a professional speaker, trainer, and business planner since 1990, Kevin Lust has shared his “Practical Philosophy” in over 1,900 presentations in 16 countries on four continents.
He is the Founder and President of Lust Development Group, Inc., an organization dedicated to helping people and organizations keep making progress.
Date & Location:
Wednesday October, 7th
SCHEELS Training Center, 2nd Floor, 3801 S. MacArthur Blvd, Springfield, IL 62711.
Time: 7:30am to 9:30 am
Cost: Complimentary for Members and $29.00 for Non-Members.
Payments: Check / Cash / Credit Card
How to Register: You can email cil_ncsa@mail.com or call Steve Peralta at 217-553-0008