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...Customer First

Extra Mile :: I’ll definitely go back . . .

Our family really enjoys Italian food and so when in St. Louis for a concert at the famous Fox Theater recently, we took the opportunity to dine “on the hill” at Charlie Gitto’s Italian Restaurant. One of the entrees had a problem and was sent back to the kitchen without any display of negativity from the wait staff. Within minutes the General Manager of the restaurant was at our table apologizing for the inconvenience and assuring us that he was having a replacement meal sent out immediately (which arrived shortly and was delicious). Our bill was reduced accordingly and all wait staff were nothing but positive and attentive during our entire dining experience. We will make Charlie Gitto’s a regular dining choice whenever we are in St. Louis—not just because of the excellent food but because of the superb customer service.

Customer Service Opportunity: Train your staff to be prepared to respond positively under potentially negative circumstances. That will make the difference as to whether customers return and how they “rate” your business to their family and friends.

C. W. – Springfield, Missouri

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