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National Customer Service Association
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NCSA Business Keynote Presentations

“Your words can make someone go that extra mile.”
- Unknown


The NCSA provides excellent Keynote, Luncheon / Dinner, and Business Presentations that will entertain, motivate and educate your audience!

NCSA presentations are customized to fit your specific audience, topic and timetable. Our presenters are seasoned professionals who deliver a positive message through a fun and entertaining approach. Whether your group size is 10 or 10,000, we have a presentation to fit your needs.

Example Presentation Topics:

  Going the Extra Mile
Inspirational Stories of Outstanding Service

  I Really Wish I Hadn’t Done That
Lessons Learned from the University of Hard Knocks

  I’m Ok—You’re So-So
How Personality Traits Influence the Customer Experience

  Is My Passive-Aggressive Behavior Too Assertive for You?
How Communication Style Impacts Effective Communication

Fundamentals of Crystal Clear Communication

  How to Effectively and Consistently Drive Away Customers
Five Really Bad Assumptions in Service Dynamics

  I May Not Know Where I’m Going . . . But I’m Making Good Time
How Planning to Succeed Actually Contributes to Your Success

  It’s Not a One-Size-Fits-All Service World
The Impact of Generational Differences on Customer Service

  And More . . .
Let NCSA customize a keynote presentation for your group’s needs


To learn more about bringing an NCSA presentation to your organization or group, contact us today!