Making the Customer #1 “A satisfied customer is the best business strategy of all.” - Michael Leboeuf
This full day, interactive course goes beyond the basics of customer service - equipping participants to build and nurture lasting customer relationships. Participants gain a strong understanding of tools and techniques to serve and grow their customer base more effectively. This course also comprises Day One of NCSA’s 2-day Customer Service Boot Camp. This program prepares participants to gain customers for life: - Identify what constitutes Excellence in Customer Service and identify the current state of their perspective and service culture – both individually and organizationally
- Learn that communication is far more than just talking and listening and how to harness these skills to strengthen overall customer satisfaction
- Understand the critical elements required to effectively build long-term, positive relationships that lead to customer loyalty
- Effectively manage “service breakdowns” using excellent service recovery techniques that preserve and strengthen customer satisfaction
- Explore application of classroom materials in the actual day-to-day work environment
Intended Audience - Managers, supervisors, key service personnel
- Anyone looking to gain knowledge beyond the We Serve! program
- Applicable for employees with an external or internal customer focus
This course is an absolute must for: - Organizations with a strong customer orientation wanting to increase overall customer satisfaction
All participants who complete this course receive: - Certificate of Completion - suitable for framing
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