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NCSA Life-Certified CCSP® Spotlight

NCSA salutes Certified Customer Service Professionals for their lifetime commitment to service excellence!
Mega Broadband Investments

NCSA is pleased to announce new Lifetime CCSPs Tara Albi, Customer Care Success Manager; Oneyda Portillo, Customer Care Implementation Manager; Amanda Rubin, Customer Care Solutions Supervisor; and Ana Crist, Customer Care Specialist of GraduationSource!

Tara Albi, CCSP Life-Certified
“I strive to go the extra mile for all of the customers I work with, whether it's a small or large order. I make sure my customers know I am happy to help them as well as provide a smooth ordering process. Our customers know they are talking to a real person on our website chat feature because I will give them warm, helpful responses (nothing vague or robotic sounding). I let the customer know I genuinely care about their concerns by listening and coming up with a solution that works for them and my company.

"It feels amazing to be recognized as a Lifetime-Certified Customer Service Professional by the NCSA. This label has given our team an extra boost of confidence in our mission of customer satisfaction. I recommend anyone with stellar customer service skills to get certified!”

Oneyda Portillo, CCSP Life-Certified
"Since certified, I have had a ‘people-first attitude.’ I am sure to be professional, pleasant, knowledgeable and to show customers that I understand their needs. This has been amazing in enhancing our customers’ experience on the phone, cases or on chat. My ratings on chat have increased and the positive feedback I receive from customers is comforting, knowing I am giving exceptional service."

Amanda Rubin, CCSP Life-Certified
“I have used what I have learned in this program to provide a clearer and more positive customer experience in everyday customer interactions.”

Ana Crist, CCSP Life-Certified
“This certification gave me a leg up in my role of helping customers with their ordering needs, walking them through the process, helping them with their issues and assuring a smooth process.”

Past Life-Certified CCSP Spotlights

Selex ES Inc., a Leonardo Company

"The Customer Service Department at Selex ES Inc. a Leonardo Company has long provided world-class customer service to our customers throughout the world. With more than 3,500 systems at over 100 client sites located on all the continents and all time zones, the challenges of providing 24/7 support can be daunting. The CCSP certification process has provided valuable training and exposure to the core values of the customer service profession. The recognition of our professionalism is reinforced by the CCSP certification and supports our company's quality goal of 'TOTAL CUSTOMER SATIFACTION.' "

 

Denise Husbands, CCSP Life-Certified

"Leadership within our Customer Support Teams has encouraged others to take the certification after my raving reviews. A few people reached out to me and have individually decided to complete certification! I believe it is 100% worth everyone's time to pursue certification, especially when it involves customer contact."

 

Andrew Popowych, CCSP Life-Certified

"I am grateful in attaining the CCSP Life-Certification and pledge to continually apply those theories and frameworks in the constantly-evolving customer service industry."

 

Enrique Young, APP, CCSP Life-Certified

"I am honored to be a CCSP life member with the NCSA and looking forward to all the great additions NCSA will be adding to the certification program. I will also sit for the DCSP exam once it rolls out this Spring."

FEBA Security Services

 

Mark Pereira, CCSP Life-Certified

"I've been in customer service from the age of 15 years, and till date I'm still in customer service. To me it's the art of going above a customer's initial expectations before approaching me for service."

 

Zeytavia D. A. Vindara, CCSP Life-Certified

"This is a great opportunity to have a life-long certification that doesn't expire."
Learn more about NCSA's CCSP certification program