National Customer Service Association
...Customer First
» back to Education and Training
Supervisor Professional Certificate Workshop
Real-World, Real-Time Skills
Supervisors, whether newly appointed or seasoned—are the up-and-coming
managers, directors and executives of tomorrow. This certificate workshop
will provide a baseline of theory that all supervisors need in order to
grow. But, more importantly, they want and need practical application skills and knowledge
for use in a real-world, real-time setting. Attendees will be able to
differentiate between the skills needed to individually produce good work
and those needed to motivate, train and coach others in the production of
excellence, with focus on: