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NCSA DCSP Certification

DCSP® Life-Certification

DCSP - Life-Certified Customer Service Professional
Accessible to customer service professionals anywhere in the world!

As a Direct Contact Service Professional, you represent the heart and true essence of service excellence, every day, every interaction, with every customer. Honor and celebrate your ongoing commitment to providing outstanding service with a Life-Certification from the NCSA.

The Life-Certified DCSP designation serves as a lifelong testament that you:

  • are willing to devote yourself to your own education and self-improvement.
  • hold yourself to the standard of excellence of a truly committed customer service professional.
  • are worthy of acknowledgment by current and potential future employers as a skilled professional with the drive to pursue excellence.
  • are an extremely desirable candidate for the perfect future job opening, or a well-deserved promotion with your current employer.
  • know that the skills of outstanding customer service benefit you not only professionally, but enhance every interaction with family members, friends, and colleagues.
  • inspire those around you, in both your professional and private lives, to invest in pursuing their own self-improvement goals.

Ready to continue reaping all of these benefits and more?

You are eligible to renew your DCSP Certification and become Life-Certified by the National Customer Service Association if you have maintained your DCSP for a two-year period.

  • If your DCSP Certification has not lapsed by more than one year—you will not be required to complete any additional exams to secure Life-Certification. Please continue with the DCSP account login and validation below.
  • If your DCSP certification has lapsed for a period beyond one year—you will be required to recertify your DCSP by paying the registration fee and taking the DCSP exam. Please continue with DCSP exam registration.



General $275 USD
NCSA Member Discount $225 USD
Student Discount $175 USD
Non-Profit - 501(c)(3) Discount $175 USD
US Veteran / Active Military Discount $175 USD


Log in and validate your DCSP account

To continue with the renewal process, please log in to validate your DCSP account.
Enter the email and password you used when you previously registered.

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Password A value is required.
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For additional information or assistance with the login, contact the NCSA at:

Do NOT follow this link or you will be banned from the site!