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Critical Customer Service Statistics

The Employee Experience

The Employee Experience

According to an article by Lisa Rabasca Roepe entitled “The Employee Experience,” more than half (55%) of the individuals currently employed are expected to explore new employment opportunities within the upcoming year.

What’s their #1 priority in a new job?

  • Work flexibility, either the hours they work or the ability to work remotely (cited by 56 percent of respondents)
  • Higher pay (53 percent)
  • Job security (47 percent)
  • More time off/vacation time (35 percent)
  • Better or more-inclusive work culture (24 percent)
Communication Effectiveness Levels diagram

The pandemic focused employees on evaluating their work life and what they need for a full, healthy, balanced and satisfying life. Younger generations are also more demanding regarding having their wants met. It is a new world for employers, and many are trying to respond based on their employee group, their organizational mission, vision and goals, and the ever-present budget concerns. Marrying all of these elements in the business world is a challenge and will require a partnership with employees as the new world is created.