Vision
Excellence in service for every customer—internal and external—every
time.
Mission
The National Customer Service Association (NCSA) is the ultimate provider
of customer service education, certifications and support services.
The NCSA provides:
- Innovative education and training programs for employees who serve customers—both external and internal
- Certification programs for all levels of customer service professionals
- An exclusive Coach on Call service for personal expert assistance with all customer service, employee, and managerial issues
- Customer feedback and survey programs
- Customized organizational services, including management consulting and HR solutions
- Free job postings for all employers
- Networking opportunities through membership and local chapters
- Online promotion opportunities
- Exclusive Education Articles, Service Reminders posters, and Extra Mile and Bloopers ‘n Blunders stories, to help you and your staff stay focused on service excellence with every interaction
- Annual All-Stars Awards, an opportunity for all to nominate and win prestigious awards for consistently outstanding service
Core Values
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| Respect: |
We value the differences of every person
and their right to participate without bias in the workplace, their
communities, and this country. |
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| Honesty: |
We tell the truth in all situations remembering
professionalism and compassion. |
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| Trust: |
We trust in others and maintain our trustworthiness
so others will trust us in return. |
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| Integrity: |
We do what we say we will do—even when no one is
watching—regardless of the cost. |
