|The National Customer Service Association is pleased to announce that it is broadening its support of our members' efforts to achieve customer service excellence through the formation of Local Chapters. We are available to provide step-by-step support and guidance in assisting you and your colleagues in forming your Local Chapter. Join with other businesses in your area to unify your community in customer service excellence and enhance your company's success at the same time!
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When I was asked to share our views and direction in customer service, I found it challenging to put into words what we at The DoubleTree by Hilton in Bloomington, IL, communicate to our tens of thousands of guests each year. Then it hit me! We do not teach our staff how to give our guests great customer service; we educate them on our culture. Customer service is our culture, and it all starts with engaging our customers.
Congratulations to our 2013 Service All-Star Award winners. If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2014 awards.
Now through September 30, 2014, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.
Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers. » Read award guidelines and make your nomination.