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National Customer Service Association
...Customer First
Service Organization


On Friday, October 10, 2014, the Central Florida Chapter of the National Customer Service Association became the first official Chapter of the NCSA. 

“The National Customer Service Association is proud to have the Central Florida Chapter join the National Customer Service Association.  A very special thank you goes out to Wes Tindal and his Board of Directors for making this Chapter a reality” noted Bill Crutcher, President of NCSA. “We are extremely pleased to work with a group dedicated to excellence in customer service.”

Central Florida Chapter President Wes Tindal added “In existence since 2002, our local Chapter draws from the Central Florida area including greater Orlando and all surrounding communities.  Our membership is comprised of call center supervisors, managers and directors representing a broad range of industries including hospitality, travel and tourism, theme parks, pharmaceuticals and finance, to name but a few.  Our diverse members also include those from staffing agencies to online bloggers.  The common thread that ties our membership together is the philosophy of creating relationships through the service we provide our customers, clients and guests - whether internal or external, over the phone or in person!”   

For more information on the Central Florida Chapter or other NCSA Chapters please contact Ashley Ruggles, Chapter Relations Manager-NCSA, at

Central Florida Chapter – NCSA Officers (left to right):
Seated:  Angela Potter; Secretary and Stacey Oliver-Knappe; PR Director
Standing:  Christa Sweigart; Program Director, Holly Faries; Education Director, Mike Shumate; Membership Director, Wes Tindal; President, Diana Small; Summit Director and April Clark; Treasurer
Not pictured: Kasey Clements; Web Director and Travis Morris; Circle of Excellence Director

Delivering Ahead of the Curve

Customer ServiceExcellent customer service begins with an "employee-first mentality," according to Wayne Roeder, Vice President of Service Operations with Neopost USA. While the company places customers at the center of its products and services, its employees are equally valued. Neopost is active in encouraging a culturally diverse staff, exceeds health and safety standards to assure the highest quality work environment, and partners with employees to support their charitable activities. The result is an efficient, forward-thinking organization able to adapt to the changing behavior of its customers.

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Member Classifieds
Service Desk Analyst
  Springfield, Illinois
Customer Service Representative
  West Des Moines, Iowa

Traps and Triggers

Not everyone recognizes this universal phenomenon: We are all in direct customer service. Whether our role is as a call-center operator spending the day serving external customers or an accountant working with internal colleagues or a stay-at-home parent serving on the Parent-Teacher Association Committee, we all provide service to someone. Because we all serve, we have quite likely experienced both the worst and best of customer types.

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Service Organization

ServiceNCSA Service All-Stars Awards!

Congratulations to our 2014 Service All-Star Award winners.  If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2015 awards.

Now through September 30, 2015, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers. » Read award guidelines and make your nomination.

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