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Customer First Featured Article

Once in a Lifetime Experience Every Time

Pebble Beach Company was founded in 1919 by Samuel Finley Brown Morse. At the age of 29, Morse was hired to manage the Pacific Improvement Company, which had extensive real estate holdings on the Monterey Peninsula in California. In early 1916, Morse convinced the board to build Pebble Beach Golf Links by assuring them it would help boost interest in the development of the area. (He was right!)
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Managerial Skills for a Successful Service Team

Often, businesses make the mistake of thinking that if one of their employees is an excellent performer in a technical or functional role, that same person will be effective in a managerial role. In reality, the skills necessary to be a good supervisor, manager or leader differ greatly than those of an excellent functional or technical performer.
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Eggscellence in Customer Service

Nestled in the bustling but quiet suburb of Silver Spring, Maryland, Eggspectation is just a short twenty-minute drive from Downtown Washington, DC. We spoke with Ryan Duggan, General Manager of the Silver Spring restaurant, to learn how excellent customer service translates into an “eggstraordinary” dining experience.
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NCSA Educational Articles

ServiceNCSA Service All-Stars Awards!

Congratulations to our 2015 Service All-Star Award winners.  If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2016 awards.

Now through September 30, 2016, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Organization of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

» Read award guidelines and make your nomination.