|At American Airlines, our highest aim is to become a company whose actions speak loudly when it comes to providing an enjoyable, comfortable and convenient experience on our airline. This is a dynamic time at American, and as we work to change our business, our focus remains squarely on our customers.
First and foremost, we are committed to examining how our airline interacts with our customers through all touch points in the travel experience, and we will continue to evolve our products and services in order to make their time with us an enjoyable one—time well spent.
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|It seems as if the last few years have seen an increasing prevalence of natural disasters in the U.S., be it the Colorado floods, Oklahoma tornados and wildfires which seem to regularly plague the western states. The obvious human tragedy toll has been enormous, physically and emotionally. Less obvious, but still potentially devastating to many, are the short-term consequences of any such disaster that can impact even those far removed in proximity from harm's way. When daily life as we know it is turned upside down, is your business "customer service ready" to help?
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|The National Customer Service Association is pleased to announce that it is broadening its support of our members' efforts to achieve customer service excellence through the formation of Local Chapters. We are available to provide step-by-step support and guidance in assisting you and your colleagues in forming your Local Chapter. Join with other businesses in your area to unify your community in customer service excellence and enhance your company's success at the same time!
» Click here to learn more.
Congratulations to our 2013 Service All-Star Award winners. If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2014 awards.
Now through September 30, 2014, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.
Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers. » Read award guidelines and make your nomination.