Transforming Customer Service: Explore the Future with NCSA and CBSDive into the future of customer service as NCSA collaborates with CBS Sunday Morning to unveil the impact of artificial intelligence. NCSA coordinated interviews for CBS with call center agents, shedding light on the challenges faced by both customers and agents. Explore the transformative role of AI, featuring Grace, a virtual front desk agent, in enhancing efficiency and the overall customer experience. Join the conversation and experience the CBS Sunday Morning segment that delves into the evolution of customer service. |
NCSA Web-Ed Series"Engage, Invest, Grow! The Importance of Building Bonds for Lasting Impact and Influence" Elevate your skills and transform your approach to relationships in our upcoming webinar. Join us for an intimate fireside chat with the esteemed author of Engage, Invest, Grow! as we delve deep into the art of cultivating meaningful connections in customer service. Gain invaluable insights, actionable strategies, and expert advice to propel your relationships forward. This session promises to revolutionize your approach to customer interactions. Register now to secure your free spot! |
What's New?
Online nominations for the 2024 All-Star Awards in the following categories are now open!
New! Contact Center Representative of the Year
Service Volunteer of the Year
Service Individual of the Year
Service Team of the Year
Service Organization of the Year
Showcase the stars in service excellence by submitting your nominations before August 1, 2024. Join us in celebrating those who make a difference through their passion for service.
Elevate your standing in the discipline of customer service.
Display your genuine commitment to your customers.
Get started in investing in yourself.
Now removing boundaries—NCSA goes international
Congratulations to Jim McCoy for achieving the esteemed Life-Certified CCSP® status! With 35 years of dedication leading teams, Jim embodies excellence in service leadership. His testimonial speaks volumes about the principles he's passionate about: fostering a culture of service excellence, investing in employee development, and embracing continuous improvement. Join us in celebrating Jim's achievement and commitment to elevating customer service standards!
Read Jim's testimonial
NCSA Certification for Organizations,
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Critical Customer Service Statistics
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Education Article
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