Understanding what strategies to employ in serving customers is often a struggle at best—especially in the heat of the battle. You don’t always know what is driving a particular customer’s behavior and you do want to provide the very best of service—each and every time.
There are a couple of sets of dynamics to look for when dealing with customers that can assist you in ascertaining service strategies you may want to employ
There is no way to truly replace one-on-one interaction and experiences. The world is changing and so is the way we, as business owners, interact with our customers.
Although technology can open new avenues of communication and revenue, there is no way to truly replace one-on-one interaction and experiences.
Congratulations to our 2012 Service All-Star Award winners. If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2013 awards.
Now through September 30, 2013, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.
Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.