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Normal, IL

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Bloomington, IL

Listen To Your Customers - A Customer Service Essential

Written by Alison Janesky
Thursday, 23 July 2009 00:00
“The people who are most successful are the ones who listen most closely to the customer. We follow the two ears, one mouth rule.” Andy Taylor president of Enterprise Rent-A-Car stated this in an interview with the magazine at Inc.com titled, “10 Questions for Andy Taylor.” Enterprise Rent-A-Car was created in 1957 by Jack Taylor and is now the largest car rental company in North America. Enterprise believes providing rental cars is not the only contribution to the company’s success, but offering great customer service has allowed them to grow and encounter numerous opportunities. Tribute to their growing success is solely based on having a solid commitment to the service provided to each customer. In an interview with Ned Maniscalco, Enterprise Rent-A-car’s manger of public relations, he discussed the company’s exceptional customer service practices.
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Effective Marketing - Customer Care Programs

Written by Alison Janesky
Wednesday, 22 April 2009 12:11
Businesses continuously need to distinguish themselves in a market filled with competitors, and the most effective way to achieve this is to focus on customers. In fact, this approach has proven quite rewarding for hotels, retailers, and other industries to acquire new customers and keep them coming back (as we highlight below). A customer care program is an initiative that helps companies build lasting relationships with their customers. The goal is to demonstrate loyalty to your customers and offer them service that differentiates your company, inspiring customer loyalty in return. Most companies have found that making customers their number one priority has helped them become successful and grow financially.
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Your Opinion

What is the most common reason service employees give for leaving their jos?

	To take "better" job
	Dissatisfied with boss or coworkers
	Inadequate Compensations
	Poor Benefits (health insurance, paid time off, etc.)
	Relocation, leaving the area
	Other

The Extra Mile

“New Mechanic”

When I moved away from home to attend college, I was forced to find a mechanic in the local area because I couldn’t take my car all the way home if I had a problem. I searched the internet and asked local residents if they had any suggestions of a good repair shop and I came up with very little. When I had a problem with my car I went to the repair shop that was closest to my house (for convenience). When I arrived, I was pleasantly surprised with the quality of service that I received. (The rest of the story...)

Click Here to Share Your Extra Mile Story!

Bloopers_and_Blunders

“Sorry For Interrupting”

I was out running errands and stopped at a well known big-box electronics store to pick up a few things. I was unsure of exactly what I needed and began looking for an employee to help me. In the past, I have received great service at this store and as a result, I expected it during this visit. However, I was clearly mistaken in assuming that I would receive good service again. (The rest of the story...)

Click Here to Share your Blooper or Blunder