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National Customer Service Association
...Customer First
2017 National  Customer Service Conference

Why Attend the 2017 National Customer Service Conference?

Listen to Featured Keynote Speaker Jeff Tobe.

Customer First Featured Article

Atlanta AirportOne Airport, Same Exceptional Level of Service

As the world’s busiest airport, Hartsfield-Jackson Atlanta International Airport (ATL) is the subject of a famous and often-heard Southern joke: "When you die, whether you're going to heaven or hell, you'll have to connect through Atlanta."
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All archived issues of Customer First—NCSA's official journal are available for your perusal. » Preview Magazines

NCSA CHAPTER UPDATE Keep up with NCSA chapter news and events.

Central Floridas Chapter Speed Networking Event

This month's NCSACFL Chapter Meeting was a Speed Networking event. We had a solid turnout—with both new and familiar faces.
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Central Illinois Chapter 2017 Event Schedule

Central Illinois Chapter Announces 2017 Board of Directors

Managerial Skills for a Successful Service Team

Often, businesses make the mistake of thinking that if one of their employees is an excellent performer in a technical or functional role, that same person will be effective in a managerial role. In reality, the skills necessary to be a good supervisor, manager or leader differ greatly than those of an excellent functional or technical performer.
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Member Classifieds
Contact Center Representative
  Springfield, Illinois
AVP, Member Service Center Manager
  Bridgewater, New Jersey
NCSA Job Post

Eggscellence in Customer Service

Nestled in the bustling but quiet suburb of Silver Spring, Maryland, Eggspectation is just a short twenty-minute drive from Downtown Washington, DC. We spoke with Ryan Duggan, General Manager of the Silver Spring restaurant, to learn how excellent customer service translates into an “eggstraordinary” dining experience.
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NCSA Educational Articles

ServiceNCSA Service All-Stars Awards!

Congratulations to our 2017 Service All-Star Award winners.  If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2018 awards.

Now through December 31, 2017, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories.

There are two Team and Organization Awards as follows:

  • Organizations with fewer than 100 employees
  • Organizations with more than 100 employees

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Organization of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

» Read award guidelines and make your nomination.