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Customer First Featured Article

The Most Fan-Centric Organization in Professional Sports

When you step into Chesapeake Energy Arena to watch the Oklahoma City Thunder host an NBA game, you are not a customer, you are a guest. In the short time since the franchise played its first game in Oklahoma City in 2008, the Thunder focused on distinguishing itself among professional sports organizations in terms of the guest experience by consistently striving to treat every fan like an All-Star.
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All archived issues of Customer First—NCSA's official journal are available for your perusal. » Preview Magazines

NCSA CHAPTER UPDATE Keep up with NCSA chapter news and events.

Central Illinois, Education Program

The Central IL Chapter of the National Customer Service Association (NCSA) will host an educational event during National Customer Service week this October. » Read More

Central Florida's An Unusual and Exciting Event

June's NCSA Central Florida chapter meeting promised to be an unusual exciting event, and it delivered at Sea World Parks & Entertainment Contact Center. » Read More

NCSA Local Chapters Growing!

The National Customer Service Association is pleased to announce the affiliation of three additional local Chapter organizations. The Central Illinois Chapter, Central Iowa Chapter and the New York Metro Chapter have officially joined forces with the National Customer Service Association. » Read More

Respect the CustomerRespect The Customer

When you hear the term "customer service," what is the first thing that comes to mind? It might be a good experience, a bad experience, or possibly the reputation of a particular brand or organization. All of these can and do form the expectations for our customers. Getting less than what is expected creates a gap, and therein lies the frustration. Customers get upset when they don't get what was promised, someone was rude to them, they perceived an attitude of indifference, or no one listened to them. They want you—and, regardless of your title, at such times you may represent your entire company in their minds—to listen... » Read More
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Service Desk Analyst level 1 and 2
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Touch Point Pointers - Building the Relationship After the Sale

Direct customer contact time during an actual purchase or delivery of a good or service may range from a few days to less than a minute, depending on the industry and specific customer contact procedures.

Whether you are face-to-face or server-to-PC with your customer, here are some ways you can continue to nurture your relationship with your customer after "the sale":
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NCSA Service Builder

NCSA All Stars AwardsNCSA Service All-Stars Awards!

Congratulations to our 2015 Service All-Star Award winners.  If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2016 awards.

Now through September 30, 2016, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Business of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers. » Read award guidelines and make your nomination.

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