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NCSA CHAPTER UPDATE Keep up with NCSA chapter news and events.

Central Illinois Chapter Event Brings Springfield’s Focus on Service to New Heights

Central Illinois Chapter of the National Customer Service Association (CIL-NCSA) continued its educational series with their final program of the year on December 5, 2017 at the Wyndham Springfield City Centre. A reception followed in the Pinnacle Club on the 30th Floor of the Wyndham, with beautiful views of Springfield. The program, “Cultivating Culture”, focused on providing superior customer experiences and best practices for hiring stellar team members and leaders.
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Chicagoland Chapter Holds One Year Celebration and Awards Ceremony

Chicagoland Chapter is proud to share news from our “One Year Celebration and Awards Ceremony” held during National Customer Service Week. A press release and updates to social media are under way. Please join us in congratulating our Inaugural Year Award Winners.
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Central Illinois Chapter Hosted Award-winning International Keynote Speaker Manley Feinberg II

The Central Illinois Chapter of the National Customer Service Association welcomed award-winning International keynote speaker and author Manley Feinberg on October 3 at the Dove Center at Prairie Heart Institute in Springfield, IL.
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NCSA Service BuilderMake The Promises You Can Keep And Keep The Promises You Make!

We have all had the experience of making a promise or commitment to another person and then falling short on meeting it. It may be picking your kids up late, missing their game or not delivering on a work assignment. All constitute commitments/promises you made and did not fulfill. The promise could have been verbal, in writing, inferred, direct. Regardless of its format, YOU know it is a promise and YOU know you are not keeping it.
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Member Classifieds

Avoiding Lawsuits Through Effective Customer Service

When our clients call us to defend a customer lawsuit, or to reply to the applicable State consumer protection agency, a governmental authority, or the Better Business Bureau, it’s too late. As the Wall Street Journal (“WSJ”) recently stated: “…it’s crucial for companies to realize that the way they handle customer complaints is every bit as important as trying to provide great service in the fist place.” If you want to save time and money and give your lawyer a pink slip, read more. » Read More
NCSA Educational Articles
Customer First Featured Article

Atlanta AirportOne Airport, Same Exceptional Level of Service

As the world’s busiest airport, Hartsfield-Jackson Atlanta International Airport (ATL) is the subject of a famous and often-heard Southern joke: "When you die, whether you're going to heaven or hell, you'll have to connect through Atlanta."
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All archived issues of Customer First—NCSA's official journal are available for your perusal. » Preview Magazines

ServiceNCSA Service All-Stars Awards!

Now that nominations for the 2018 All Star Awards have been closed, we will soon be announcing our winners! This year’s recipients will be listed on our website shortly! Keep in mind that it’s not too early to begin thinking of a well-deserving individual, team or organization for the 2019 All Star Awards!

Now through December 31, 2018, the NCSA will be accepting online nominations for 2019 NCSA Service All-Stars in three categories.

There are two Team and Organization Awards as follows:

  • Organizations with fewer than 100 employees
  • Organizations with more than 100 employees

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Organization of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

» Read award guidelines and make your nomination.