National Customer Service Association
...Customer First
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Every business owner and leader have a story to tell about your organization's philosophy toward excellent customer service and how that plays out in reality one interaction at a time. Click here to complete a short introduction of you and your business highlighting its exceptional customer service philosophy for the opportunity to appear in a future issue of Customer First. » Share your story! |
National Customer Service Association
(NCSA) is the membership organization in the United States
that will equip you, its members, with the information and skills
to build and nurture enduring customer relationships. Our vision
is "Excellence in service for every customer—internal and external—every
time." NCSA has many valuable tools provided to its members which
offer marketing, customer relations, and employee training and
education support and guidance. These include local and regional
publicity of your membership, door decals, customer feedback cards
/ immediate feedback, customer surveys, customized staff educational
programs, the "best of the best" customer service articles, lessons
learned through "Bloopers 'n Blunders" and going the "Extra Mile"
and the benefit of the NCSA Quarterly Customer Service Magazine, Customer First. We support and guide your organization
to the competitive advantage it deserves. Join the National Customer Service Association (NCSA) now for ready
access to products and services that will retain and grow your
customer base with every interaction.
Understanding what strategies to employ in serving customers is often a struggle at best—especially in the heat of the battle. You don’t always know what is driving a particular customer’s behavior and you do want to provide the very best of service—each and every time. There are a couple of sets of dynamics to look for when dealing with customers that can assist you in ascertaining service strategies you may want to employ |
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There is no way to truly replace one-on-one interaction and experiences. The world is changing and so is the way we, as business owners, interact with our customers. Although technology can open new avenues of communication and revenue, there is no way to truly replace one-on-one interaction and experiences. |
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NCSA
Service All-Stars Awards!Congratulations to our 2012 Service All-Star Award winners. If you want your organization, team or know of an individual that exemplifies Excellence in Service, be sure to submit a nomination for the 2013 awards.
Now through September 30, 2013, the NCSA will be accepting online nominations for NCSA Service All-Stars in three categories:
Service
Individual of the Year
Presented to the individual who best
exemplifies putting the customer first.
Service
Team of the Year
Presented to the group or team that,
through their collective actions, lives service excellence on a daily
basis.
Service
Business of the Year
Presented to the business that consistently
maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.
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Pebble Beach Company
Pebble Beach, California
Hernco
Honolulu, Hawaii
Happy Grass / Happy Homes
Lexington, Massachusetts
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