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NCSA CHAPTER UPDATE Keep up with NCSA chapter news and events.

Central Illinois Chapter 2018 Membership Program

Central Illinois Chapter annouces their 2018 educational and social events—Building on Our Success in 2018.We look forward to another successful year as we deliver tremendous value to our members.
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Chicagoland Chapter February Event

"We LOVE Customer Service—Training" with Matt Elwell, Tuesday, February 13, 2018
Training customer service can be a rewarding and transformational experience for both manager and new associate, or it can be boring, frustrating and counterproductive. How can we create learning experiences our people will LOVE?
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Central Illinois Chapter Event Brings Springfield’s Focus on Service to New Heights

Central Illinois Chapter of the National Customer Service Association (CIL-NCSA) continued its educational series with their final program of the year on December 5, 2017 at the Wyndham Springfield City Centre. A reception followed in the Pinnacle Club on the 30th Floor of the Wyndham, with beautiful views of Springfield. The program, “Cultivating Culture”, focused on providing superior customer experiences and best practices for hiring stellar team members and leaders.
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NCSA Service BuilderAn Engaging Consideration

The Aon Hewitt's 2014 "Trends in Global Employee Engagement" study reports that Millennials are the least engaged generation in the workforce, at 56 percent. Boomers are the highest, at 66 percent, and Generation X at 60 percent. Millennials tend to expect more from their employers, the job itself as well as their supervisors, than previous generations did. The study reports that Millennials need to hear from their supervisors on how they are doing—no news is not good news to this group.
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Member Classifieds

Respect The Customer

When you hear the term "customer service," what is the first thing that comes to mind? It might be a good experience, a bad experience, or possibly the reputation of a particular brand or organization. All of these can and do form the expectations for our customers. Getting less than what is expected creates a gap, and therein lies the frustration. Customers get upset when they don't get what was promised, someone was rude to them, they perceived an attitude of indifference, or no one listened to them, read more. » Read More
NCSA Educational Articles
Customer First Featured Article

Atlanta HawksSERVICE WITH A SMILE (2.0)
How the Atlanta Hawks Answered a Challenge to Reach Service Greatness

Last March, while the Atlanta Hawks Basketball Club was busy planning its $192.5 million transformation of Philips Arena, Hawks CEO Steve Koonin jumped in the same elevator as Jason Parker, vice president of customer service and operations for the Hawks and Philips Arena. Wasting no time, Koonin threw a literal elevator pitch at Parker that went like this: "Jason, I think we’re good at service. But we really need to get to great."
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All archived issues of Customer First—NCSA's official journal are available for your perusal. » Preview Magazines

ServiceNCSA Service All-Stars Awards!

Now that nominations for the 2018 All Star Awards have been closed, we will soon be announcing our winners! This year’s recipients will be listed on our website shortly! Keep in mind that it’s not too early to begin thinking of a well-deserving individual, team or organization for the 2019 All Star Awards!

Now through December 31, 2018, the NCSA will be accepting online nominations for 2019 NCSA Service All-Stars in three categories.

There are two Team and Organization Awards as follows:

  • Organizations with fewer than 100 employees
  • Organizations with more than 100 employees

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Organization of the Year
Presented to the business that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

» Read award guidelines and make your nomination.