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NCSA Member Job Post

Welcome to the NCSA Member Job Post. All job postings listed herein reflect NCSA Member-company available positions for employment. The accuracy of both content and application process is the sole responsibility of the posting member. NCSA provides this job posting service as a benefit of membership and assumes no liability for omissions or errors on any posting nor for any aspect of the hiring process associated with each position.

Job Post Date Job Title Company Name Location
06/21/2017 Membership Sales Representative Nielsen Chicago, IL

Is the Membership Representative role right for you?

Our ideal candidate brings together a blend of sales and research skills. Successful Membership Representatives are people who are highly-skilled, knowledgeable, and energetic. They are the three (3) Ps: passionate, personable, and persuasive. Membership Representatives are adaptable, self-motivated and goal driven. They are go-getters who love to meet new people and enjoy a new challenge each day.

What does a Membership Representative do?

  • Drive to selected homes within a designated territory, using company-provided vehicle and supplied GPS
  • Approach statistically-selected homes without an appointment/unannounced
  • Persuade, educate and earn trust from potential Nielsen families to get them energized and excited about participating in Nielsen TV and Computer Research
  • Use influencing skills and techniques to overcome objections and maximize potential Nielsen family participation
  • Conduct in-person interviews with families to gather, collect, and enter demographic data to ensure they meet established criteria
  • Collaborate with various departments within Nielsen to ensure a quality sample

What does it take?

Required:

  • Flexibility to work non-traditional schedule, including evenings and weekends
  • Work independently from a home office environment
  • Ability to drive long distances, up to 200 miles per trip and willing and able to be outside, in all weather conditions going door-to- door to potential Nielsen family homes, and in traffic patterns including heavy traffic, small or unpaved roads and larger multi-lane highways
  • Being able to navigate secured buildings, gated communities, stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety entrances into potential Nielsen family
  • Willing and able to interact with potential Nielsen families for several hours in their home
  • Ability to navigate and route plan operating GPS and traditional maps
  • Comprehensive background check, including criminal and motor vehicle record
  • Computer proficiency; ability to use email, spreadsheets, and other applications
  • Bachelors, Associates, or technical degree preferred
  • High School Diploma/GED with 2-5 years equivalent work experience

Preferred:

  • Bilingual language skills
  • Experience in a market research, social service, or Business to Consumer (B2C) sales position with in-home contact

What are the Benefits?

Nielsen offers unlimited career and earning potential, top-of-the-line training and other great benefits, including:

  • Competitive compensation package including base annual salary, plus:
    • Generous commission plan based on performance. Comprehensive benefits package effective the first day of employment(including medical, dental and vision)
    • 401(k) Plan with company match
  • Potential for paid overtime
    • Language pay differential to those who qualify
  • Paid time off including holidays, vacation, personal and sick days, maternity and parental leave
  • Tuition reimbursement
  • Company car, including insurance, gas, and maintenance
  • Tablet, home printer, and cell phone (monthly talk and data service provided)
  • Comprehensive paid sales relationship building training program including two weeks in Tampa, FL – lodging and transportation included

Application Instructions:

All enthusiastic applicants, please send your resume by email.

Contact Information:

Christina Teach
christina.teach@nielsen.com
Phone: (872) 225-2098
Mobile: (210) 792-5253

WS DOT

Job Post Date Job Title Company Name Location
06/05/2017 Good To Go! Customer Service Center Operations Washington State Department of Transportation State of Washington

The Washington State Department of Transportation (WSDOT) intends to issue a Request for Proposals (RFP) to operate its statewide Good To Go! Customer Service Center (CSC) operations. In order to help us improve the quality of this solicitation, WSDOT is seeking industry review of the DRAFT business requirements for the Good To Go! CSC operations. Responses are requested no later than 6/19/17 by 10:00 AM pacific time.
The contents of this Request for Information and DRAFT business requirements are available on the WSDOT website and on the Washington Electronic Business Solution (WEBS) website.

Vendors are solely responsible for:

  • Properly registering with WEBS and maintaining an accurate vendor profile in WEBS.
  • Downloading, from WEBS, the Request for Information packet consisting of the DRAFT business requirements , questions for the industry, the industry comment response form for itemizing comments, and any posted amendments.

Contact Information:

The WSDOT RFP Coordinator is the sole point of contact for this RFI. Any communication between Vendors and WSDOT shall be with the WSDOT RFP Coordinator as follows:

Rick Naten, RFP Coordinator
WA State Department of Transportation
Tel: 360-705-7741
Email: NatenR@wsdot.wa.gov

WS DOT

Job Post Date Job Title Company Name Location
05/16/2017 Toll Customer Service Center (CSC) Operations Procurement Washington State Department of Transportation State of Washington

The Washington State Department of Transportation intends to issue a Request for Proposals (RFP) to operate its statewide Good To Go! customer service program that includes staffing for the call center and walk-in centers, pass fulfillment, image review, adjudication support and mail processing.

The contract will initially cover four years of customer service operations with the opportunity for multiple, two-year extensions. The tentative release date of the draft RFP is June 2017 with the final RFP being issued on or about August 1, 2017, responses will be due approximately 60 days following issuance of the final RFP and the expected contract start date is January 2, 2018.

The project will serve WSDOT’s I-405 Express Toll Lanes (ETL), SR520 bridge, Tacoma Narrows Bridge, SR167 Express Toll Lanes, SR99 Bored Tunnel as well as future facility expansion. In FY 2016 WSDOT Toll Division handled 47 million transactions with toll revenue of $161 million. WSDOT projects over the next 10 years it will process 636 million toll transactions, with potential revenue of $1.9 billion in gross revenue.

OPERATIONS ROLE:

  • Staff call center and walk-in centers to support account set-up and maintenance, pass sales, payment processing, toll enforcement and toll program education.
  • Process incoming mail including pass requests, payments, and returned mail.
  • Manage outgoing mail including toll bills, notices of civil penalties, and statements.
  • Track, store, and distribute Good To Go! passes sold online, via telephone, in person, and to retailers.
  • Coordinate and collaborate with third-party vendors and partner agencies, such as Department of Licensing, Office of Administrative Hearings and the customer service system vendor.

TENTATIVE MILESTONES:

  • June 2017– Post draft outline of CSC Operations Requirements and questions for industry feedback
  • August 2017–Release CSC Operations Request for Proposals (RFP)
  • September 2017–CSC Operations Proposals Due
  • October 2017–CSC Operations Proposal Evaluations
  • November 2017—CSC Operations Vendor Interview
  • December 2017–Announce Apparent Successful Vendor
  • January 2018–CSC Operations Vendor Notice to Proceed

EQUAL OPPORTUNITY FOR DISADVANTAGED BUSINESS ENTERPRISES:

WSDOT is committed to promoting equity in contracting. It is a priority for WSDOT to affirmatively expand our efforts to include Disadvantaged Business Enterprise (DBE) participation and to afford DBEs fair and equal opportunity to compete for WSDOT contracts. To find out the names of potential sub-contractor firms, Vendors may contact the Office of Minority and Women’s Business Enterprises (OMWBE) for information on certified Minority and Women Business Enterprise firms at (360) 664-9750; WSDOT’s Office of Equal Opportunity (OEO) for information on available Small Businesses at (360) 705-7090; and the Washington State Department of Veterans Affairs (WDVA) for information on certified Veteran and Service member owned Businesses at (360) 725-2200.

STAY INFORMED

Vendors may receive e-mail notifications for new postings and download procurement documents by registering in the Washington Electronic Business Solution (WEBS), visit this link.

Contact Information:

Rick Naten, RFP Coordinator
WA State Department of Transportation
Tel: 360-705-7741
Email: NatenR@wsdot.wa.gov

mindStart

Job Post Date Job Title Company Name Location
04/19/2017 Contact Center - Support Manager mindStart Autstin, Texas

JOB DESCRIPTION:
Contact Center - Support Manager
We love our people, and we have great offices. And in them, we move fast, and expect each member of our team to be willing to go that extra mile in support of our clients. And, we also know how to have fun as a team.

mindStart is a customer service outsourcing firm that works with all kinds of clients from small tech startups to large Fortune 500 organizations. We provide outsourced Phone, Email, Chat customer service - as well as a few other creative services.

The purpose of this role is to assist in the Operations Team daily management and ensure outstanding Call Center solution delivery to our customers. It reports to our Director of Customer Operations

Responsibilities for this role include:

  • Supervision of the Call Center team members
  • Achievement of internal and external department service level commitments
  • Departmental reporting
  • Team Scheduling: Administration of time off and attendance
  • Quarterly or regular team member performance reporting.
  • Miscellaneous individual team member reporting
  • Customer queue management (tickets and phones)
  • Employee coaching and feedback
  • Management of team recruiting
  • Miscellaneous tasks as necessary

DESIRED SKILLS / EXPERIENCE:

  • 2-5+ years previous call center management work experience
  • Excellent people skills
  • Strong communication skills and customer service
  • Strategic thinking & ability to execute results
  • Ability to organize and prioritize goals & objectives
  • Determination to achieve objectives and ability to overcome obstacles
  • Adaptability and flexibility to support the organization's growth
  • Intermediate knowledge of Microsoft Office Suite
  • Bachelor's degree

Benefits:

We offer a competitive starting salary, benefits to our team members and a great working environment.

Employee benefits include generously subsided healthcare (medical, dental, vision, life insurance). Free garage parking, team celebrations, meals, happy hours, and lots of fun events.

Office located in Austin, Texas near intersection of 360 and 2222.

Application Instructions:
Please send your resume along with the brief description of your previous work experience that makes you an excellent candidate for this position to admin@mindwireless.com

Contact Information:
Hannah Tucci
admin@mindwireless.com

Job Post Date Job Title Company Name Location
04/04/2017 Assistant Manager Visitor Services Fallingwater Mill Run, Pennsylvania

JOB DESCRIPTION:
Fallingwater, Frank Lloyd Wright's architectural masterwork, is currently considering candidates for the position of Assistant Manager of Visitor Services. The position assists the Manager of Visitor Services in the day-to-day operation of the department. Primary duties include oversight of daily operations—primarily ticketing management and software and coordination of staff scheduling and training. Acts as the Visitor Services Manager in Manager's absence.

Qualifications include:

  • Must have very strong computer skills, with experience in administering reservation/ticketing software.
  • Previous experience in a museum or similar front-line visitor services position like a Senior Visitor Services Representative is required.
  • Must have excellent interpersonal skills and be able to work well independently and with others. Must present a positive and friendly image to visitors.
  • Must be able to remain calm under pressure.
  • Three or more years of supervisory experience are required.
  • Ability to work weekends and holidays is required. Must be flexible with schedule and hours.
  • Post-secondary degree in business, marketing, travel and tourism, or equivalent experience is preferred.

This is a full time position offering an excellent salary and fringe benefits package. Interested candidates should send an application package which includes the following: a cover letter which includes salary expectation and information on where the applicant saw the job posting and a current resume.

Application Instructions:
All applicants must email their package to wpcjobs@paconserve.org and list AVSM in the subject line of the email.
Deadline to apply is 4/28/17.

Contact Information:
wpcjobs@paconserve.org

Job Post Date Job Title Company Name Location
02/10/2017 Contact Center Representative Horace Mann Springfield, Illinois

JOB DESCRIPTION:
Contact Center Representative P&C- This class will start on April 3, 2017. Responsible for providing timely, accurate and quality service to customer, third party, and agent inquiries. Representatives will service Annuity, Life and Group OR the Automobile and Property lines of insurance by taking in-bound calls, placing some out-bound response or follow-up calls as well as respond to email, internet/web inquiries and chat. The representative must be customer focused, able to navigate through multiple systems, manage time effectively, and adapt to an ever-changing environment of new products, systems and processes.

Minimum two years of college or business experience with relevant customer service or contact center experience.

Required Competencies:

  • Insurance or financial background preferred
  • Focus on the customer
  • Strong verbal and written (multiple methods) communication skills
  • Working knowledge of all products and services
  • Call flow and processing knowledge
  • Adept in use of Contact Center solution as well as product line systems
  • Organizational, time management and planning abilities
  • Ability to multi-task while maintaining a high attention to detail
  • Ability to comprehend, capture and interpret information effectively

Must be able to work in the United States without employer sponsorship.

Application Instructions:
Submit application at Horacemann.com under Career Opportunities

Contact Information:
Emily Estes, Emily.estes@horacemann.com