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Education and Training :: Customer Service

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Beyond My Department: Serving the Internal Customer

"In business you get what you want by giving other people what they want."
—A. MacDougall


In this one-day dynamic workshop, participants will reach out beyond their current work "silos" to identify how their work activities impact the performance of other employees, departments and the organization as a whole.

  • Service Culture: Identify what a "culture of service" is; how it is created and nurtured; and what steps must be taken for it to be sustained.

  • Internal Customer Feedback: Receive direct feedback from your internal customers on the quality of services they receive from you and your unit or department.

  • Action Plans: Analyze internal customer feedback data and develop specific, detailed plans of action to address improvement opportunities that, when acted upon, will result in a substantial increase in the overall quality of service provided.

Intended audience
    • All cross-functional managerial-level employees 
    • Managers, supervisors, individual contributors

This course is ideal for:
    • Organizations that rely on effective cross-functional business activities
    • Anyone that is serious about improving their overall service to others

All participants who complete this course receive:
    • Certificate of Completionsuitable for framing
    • Plan of Actionfor specific service improvement


For more information on NCSA's available courses, contact us today.