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Beyond My Department: Serving the Internal Customer

"In business you get what you want by giving other people what they want."
—A. MacDougall


In this dynamic workshop, participants will reach out beyond their current work "silos" to identify how their work activities impact the performance of other employees, departments and the organization as a whole.

  • Service Culture: Identify what a "culture of service" is; how it is created and nurtured; and what steps must be taken for it to be sustained.
  • Internal Customer Feedback: Receive direct feedback from your internal customers on the quality of services they receive from you and your unit or department.
  • Action Plans: Analyze internal customer feedback data and develop specific, detailed plans of action to address improvement opportunities that, when acted upon, will result in a substantial increase in the overall quality of service provided.

Target audience

  • All cross-functional managerial-level employees 
  • Managers, supervisors, individual contributors

This workshop is ideal for:

  • Organizations that rely on effective cross-functional business activities
  • Anyone that is serious about improving their overall service to others

All participants who complete this workshop receive:

  • Certificate of Completion
  • Plan of Action—for specific service improvement


For more information on NCSA's available workshops, contact us today.