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CCSP® Certification
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NCSA CCSP Certification

CCSP® Certification

CCSP - Certified Customer Service Professional
Accessible to customer service professionals anywhere in the world!

What does it mean to be a Certified Customer Service Professional? It means that you have proven your dedication to creating a customer-centric organization, and your employer and your team can rely on you as a true leader in customer service excellence. It means that you have actively participated in the field of customer service for at least two years, and have passed a rigorous examination in the discipline of customer service. It means that you are committed to the highest standards of excellence and ethics in service for every customer—internal and external—with every interaction.

CCSP Study Guide

The CCSP examination is administered online through our website at the convenience of the applicant. The required study guide for the CCSP exam is: Managing Service Excellence by C. William Crutcher. This book is available through all major online book retailers in both print and eBook formats or through the NCSA website as a PDF download. No other commitments of time either online or in-person are required.

Please see the CCSP Examination Details below for complete information about the certification requirements and process, including the pricing for both individuals and groups of 2 or more.

The CCSP designation is designed for management-level professionals, including supervisors, managers, and directors, and focuses on not only customer interactions and the foundations of service, but also other pertinent topics such as planning, coaching, teaming, and HR practices. If you are a direct contact employee (customer service representative, call center staff, etc.), please visit the DCSP Certification page.

Earning the CCSP designation elevates your standing in the discipline of customer service.



  Individual Group of 2 - 5 Individuals Group of 6+
General $345 USD $330 USD $315 USD
NCSA Member Discount $295 USD $270 USD $255 USD
Student Discount $280 USD $265 USD $250 USD
Non-Profit - 501(c)(3) Discount $280 USD $265 USD $250 USD
US Veteran / Active Military Discount $280 USD $265 USD $250 USD
Workforce Development Groups N/A $195 USD $195 USD


CCSP Registration
Ingenium Concepts
CCSP Registration
CCSP Registration



  • Certification requirements and process:
    1. Eligibility: To be eligible for the CCSP certification, you must have at least two years of experience serving customers—internal or external to your organization—in any capacity, in any industry.
    2. Prepare: Purchase and read the required study guide, Managing Service Excellence by C. William Crutcher, at your own pace. The study guide is available in paperback, eBook, and PDF formats. All of the exam questions are based on this book, and no other preparation is required.
    3. Register online: Register for the CCSP exam as an individual or enroll a group for discounted fees.
    4. Take exam online: After registering, you may take the CCSP exam online anytime within 30 days of registration via this link. You will also receive the link by email, or click "Take the Exam" in the CCSP Certification menu above.
    5. Receive certification: Pass the exam with a score of 75% or higher, and receive your CCSP certification! The CCSP certification is valid for a period of two years. You may then apply for CCSP Life-Certification.

  • The comprehensive online CCSP examination consists of 200 objective and true / false questions covering the following topics:
    1. Foundations of Service
    2. Human Dynamics
    3. Customer Interaction
    4. Employer Development
    5. Application Scenarios

  • Upon registering for the CCSP exam, you may take the exam immediately or anytime within 30 days of registration.

  • Allow 120 minutes (two hours) to complete the exam. Once started, all five sections must be completed and the exam submitted in one sitting.

  • Please ensure you have a stable internet connection, as is required to complete and submit the exam.

  • Once completed, the exam will be system-scored and immediately provide a result of "Pass" or "Fail." A score of 75% or more is required to pass the exam.

  • If a candidate fails the exam they may retake it by re-registering and paying the exam fee. There is no limit on the number of times a candidate may take the exam. Please visit the Retake Policy page for more information.

For additional information contact the NCSA at: