CCSP - Certified Customer Service Professional
Accessible to customer service professionals anywhere in the world!
What does it mean to be a Certified Customer Service Professional? It means that you have proven your dedication to creating a customer-centric organization, and your employer and your team can rely on you as a true leader in customer service excellence. It means that you have actively participated in the field of customer service for at least two years, and have passed a rigorous examination in the discipline of customer service. It means that you are committed to the highest standards of excellence and ethics in service for every customer—internal and external—with every interaction.
The CCSP examination is administered online through our website at the convenience of the applicant. The required study guide for the CCSP exam is: Managing Service Excellence by C. William Crutcher. This book is available through all major online book retailers in both print and eBook formats or through the NCSA website as a PDF download. No other commitments of time either online or in-person are required.
Please see the CCSP Examination Details below for complete information about the certification requirements and process, including the pricing for both individuals and groups of 2 or more.
The CCSP designation is designed for management-level professionals, including supervisors, managers, and directors, and focuses on not only customer interactions and the foundations of service, but also other pertinent topics such as planning, coaching, teaming, and HR practices. If you are a direct contact employee (customer service representative, call center staff, etc.), please visit the DCSP Certification page.
Earning the CCSP designation elevates your standing in the discipline of customer service.
Individual | Group of 2 - 5 Individuals | Group of 6+ Individuals |
|
General | $345 USD | $330 USD | $315 USD |
NCSA Member Discount | $295 USD | $270 USD | $255 USD |
Student Discount | $280 USD | $265 USD | $250 USD |
Non-Profit - 501(c)(3) Discount | $280 USD | $265 USD | $250 USD |
US Veteran / Active Military Discount | $280 USD | $265 USD | $250 USD |
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CCSP EXAMINATION DETAILS
For additional information contact the NCSA at: CCSP@nationalcsa.com.