CCSP® Certification

CCSP - Certified Customer Service Professional
World-class credentials for customer service professionals recognized across the globe

What does it mean to be a Certified Customer Service Professional?
It means that you have proven your dedication to creating a customer-centric organization, and your employer and team can rely on you as a true leader in customer service excellence. It means that you are committed to the highest standards of excellence and ethics in service for every customer—internal and external—with every interaction. Earning the internationally recognized CCSP® designation elevates your standing in the discipline of customer service.

The CCSP program is designed for management-level professionals, including supervisors, managers, and directors, and focuses on not only customer interactions and the foundations of service, but also other pertinent topics such as planning, coaching, teaming, and HR practices. If you are a direct contact employee (customer service representative, contact center staff, etc.), please visit the DCSP Certification page.

EXAM DETAILS

• Exam process:
  1. Eligibility: You must have at least two years of experience serving customers—internal or external to your organization.
  2. Prepare: Purchase the required study guide, Managing Service Excellence by C. William Crutcher. All exam questions are based on this book. No other preparation is required.
  3. Register online:
     • As an individual—you will need to create or log in to your NCSA account first.
     • Enroll a group for discounted fees.
  4. Take exam online: You may then take the CCSP exam immediately or return to your NCSA account later to launch the exam.
  5. Receive certification: Score 75% or higher on the exam, and receive your CCSP certification! The certification is valid for two years.
  6. Become life-certified: At any time after earning your CCSP certification, you may apply for CCSP Life-Certification for lifelong recognition of your commitment to service excellence.
     
• The online CCSP exam consists of 200 multiple choice questions covering topics from the study guide, Managing Service Excellence.
  
• The exam is self-paced and immediately provides a pass or fail result. You must score 75% or more to pass.
  
• If you fail the exam you may retake it. View the Exam Retake Policy for more information.

Upon successful completion, certification recipients will receive:

1. CCSP certificate with a unique ID number (both printed* and PDF), an official validation of your expertise and commitment to customer service excellence. Display your printed certificate in the workplace and use the PDF to share your accomplishment digitally. (*Non-US residents may request printed certificate for an additional fee.)
2. Digital badge to showcase your achievement on email signatures, résumés, and social media accounts. This badge instantly communicates your professional dedication and sets you apart in today's competitive job market.
3. CCSP lapel pin** to wear proudly as a visible symbol of your status as a certified CCSP. This pin is a constant reminder of your commitment to upholding the highest standards of service in every interaction (**US residents only).

EXAM FEES	Individual	Group of 2+ Individuals
	Register as an Individual	Enroll a Group
General	$345 USD	$325 USD / ind.
NCSA Member Discount	$295 USD	$265 USD / ind.
Student Discount	$280 USD	$260 USD / ind.
Non-Profit - 501(c)(3) Discount	$280 USD	$260 USD / ind.
US Veteran / Active Military Discount	$280 USD	$260 USD / ind.
Workforce Development Groups	N/A	$195 USD / ind.

For additional information contact us at CCSP@nationalcsa.com.

 

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