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NCSA Web-Ed Series

Monthly webinars for the enrichment of customer service professionals

NCSA is pleased to offer a monthly webinar series covering diverse topics of critical importance to customer service providers worldwide, from stress management, to employee recruitment and retention, AI, and all of the latest issues in management, frontline service, HR, technology, and beyond that are most relevant to supporting customer service excellence today and tomorrow. The series will feature presentations from leading experts, followed by an opportunity for questions from webinar participants. If there is a topic you'd like us to cover, please reach out to info@nationalcsa.com.

These live webinars are free and open to all. For access to the recordings of all previous webinars, join NCSA today!

Web-Ed Series, David Brownlee

"Rockstar Customer Service"
David Brownlee, CEO, The Brownlee Group—Business Training Company
April 10, 2024, 12 p.m. ET / 9 a.m. PT

Register

Many companies strive to provide a world-class experience. They hope to create raving fans that return repeatedly and provide an endless stream of referrals and 5-star reviews.

The reality is that 45% of customers today can’t remember having a successful customer service experience. A third say they would rather clean a toilet than speak to a customer service representative. An estimated $60 billion is lost by U.S. companies each year due to poor customer service.

David’s #1 best-selling book Rockstar Service, Rockstar Profits offers a new, sexy customer service system that is fast and easy to implement in any business. This engaging presentation will leave you with tools and strategies to get extraordinary customer experience results. Your teams will have the structure, strategies, and confidence to deliver a world-class experience regardless of what is going on around them. David will deliver an unforgettable webinar with a passion, energy, and authenticity that is contagious.

About David Brownlee
David Brownlee is a customer experience, communication, and leadership expert. He is the CEO of The Brownlee Group, LLC, and founder of the Rockstar Customer Service Training
Program. He is the #1 best-selling author of Rockstar Service, Rockstar Profits and Customer Service Success and has been featured in Time magazine, People magazine and others.

He is a former business coach and seminar leader for Tony Robbins and has conducted over 5,000 one-on-one coaching sessions with business owners and executives. He has trained over 2 millions businesses and individuals from his online courses, keynotes, live events and coaching programs. His clients range from small businesses to large companies, from Harley-Davidson and Oakley to Google and LinkedIn.

David is a serial entrepreneur and sold his first company in 2005. He then moved to Central America with his wife to take a break and learn his 3 s’s: Spanish, salsa, and surfing. One night, David and his wife were kidnapped at gunpoint. David was robbed, beaten, and stabbed in the leg. David used the communication skills he has learned throughout his corporate career and as an entrepreneur to get out of the situation safely.

Given a second chance at life, he dedicated himself to help transform the lives of others for the better. David believes that we all deserve to be successful in life and business. He also believes that each one of us has the power to create a positive ripple effect of kindness and respect for one another through our interactions. We make this impact, one person at a time.

Sharing his story, insights, and strategies, David’s lessons and wisdom not only serve you in your professional roles but also personally. David teaches us all how to treat each other with kindness and respect—to treat each other like rockstars.

He currently lives in San Diego, CA, with his wife and two children.

Fun fact: David is the biggest winner in the history of the Hollywood Squares game show on CBS with Whoopi Goldberg.

Website: www.davidbrownlee.com

Please register to receive the free Zoom link.

 

Web-Ed Series Testimonials

"Each webinar has been very beneficial. They have been innovative, informative, and instructive; linking our minds to ideas, possibilities, and unforeseen circumstances. These webinars have also equipped me with lots of tangible and professional tools to leverage in achieving excellent desired results, which I share with my coworkers as well."
     —Carmen Mercado, CWDP, DCSP, Career Services Consultant, CareerSource Central Florida

"I enjoyed today's first NCSA Web Ed Session, which was informational and relevant to everyone. I look forward to attending more."
     —Shawn Krumm, CHS Concierge Manager