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NCSA Web-Ed Series

Monthly webinars for the enrichment of customer service professionals

NCSA is pleased to offer a monthly webinar series covering diverse topics of critical importance to customer service providers worldwide, from stress management, to employee recruitment and retention, AI, and all of the latest issues in management, frontline service, HR, technology, and beyond that are most relevant to supporting customer service excellence today and tomorrow. The series will feature presentations from leading experts, followed by an opportunity for questions from webinar participants. If there is a topic you'd like us to cover, please reach out to

The NCSA Web-Ed Series takes place on the 2nd Thursday of every month at 9 am PT / 12 pm ET.*

*The next Web-Ed webinar, however, will take place on October 5, 2023, 9 am PT / 12 pm ET, to align with National Customer Service Week.

The next session of the NCSA Web-Ed Series is free and open to all participants:

Web-Ed Series, Andy Noyes

"Service from the Heart"
Andy Noyes, Customer Satisfaction and Sales Professional
October 5, 2023, 12 p.m. ET / 9 a.m. PT


The next knowledge-packed installment of NCSA's free monthly webinar series will focus on National Customer Service Week!

In his presentation, Andy Noyes combines talents and expertise from more than 30 years in customer service and sales. More than 20 years ago, Andy and his team created a leadership program that has transformed customer service teams by setting new standards of customer satisfaction and operational results.

He has implemented the leadership and customer vision called Passion for Excellence... Service from the Heart in several organizations with record-setting results (measured externally). In this webinar, you'll learn about the vision that changed culture, employee engagement and customer satisfaction:

  • Vision—insight into Passion for Excellence... Service from the Heart
  • Employee Focused—transform supervisor coaching through "Don't mark my paper, help me get an A"
  • Leadership Culture—explore why celebrating mistakes will result in improving customer satisfaction
  • Customer—shift focus from the 2% to the 98% 
  • Quality and Training—shift to a learning focus and watch your customer service and sales professionals serve customers with excellence

This webinar is packed with valuable insights for everyone!

Don't miss out on this exclusive opportunity—reserve your free spot.

Andy and Kim Noyes live in Roanoke, Texas.

Please register to receive the free Zoom link.