National Customer Service Association
...Customer First
Monthly webinars for the enrichment of customer service professionals
NCSA is pleased to offer a monthly webinar series covering diverse topics of critical importance to customer service providers worldwide, from stress management, to relationship building, AI, and all of the latest issues in management, frontline service, HR, technology, and beyond that are most relevant to supporting customer service excellence today and tomorrow. The series will feature presentations from leading experts, followed by an opportunity for questions from webinar participants. If there is a topic you'd like us to cover, please reach out to info@nationalcsa.com.
These live webinars are free and open to all. For access to the recordings of all previous webinars, join NCSA today!
"Reputation Management and Crisis Mitigation for Customer Service Professionals"
Casey Boggs, President & Chief Reputation Officer of ReputationUs
October 17, 2024, 12 p.m. ET / 9 a.m. PT
ReputationUs President Casey Boggs is a recognized global authority on reputation management and crisis mitigation for businesses. Reputation is now an insurable risk that businesses must proactively address. To get ahead of such risks, this session will provide you with insightful anecdotes and actions to take to enhance, advance and protect valuable reputations, while offering step-by-step guidance on mitigating a crisis through meaningful communications.
This presentation will help attendees to assess situations and safeguard them in the face of today’s crises, including how to handle:
About the Speaker
Casey is ReputationUs’s founder and president. Before forming ReputationUs, Casey was president of LT Public Relations, directing the strategic communications efforts for corporations, financial institutions and public sector clients. Prior to LTPR, Boggs served as public relations director at AIG, leading the public relations efforts of six affiliated companies. Boggs also managed accounts for two of the world’s largest public relations firms, Waggener Edstrom and Weber Shandwick. Clients included Microsoft, JP Morgan, Bank of America, Credit Suisse and Allstate. Boggs was also a broadcast buyer for the national advertising agency Hal Riney & Partners.
http://www.reputationus.com/
https://twitter.com/reputationus
https://www.youtube.com/channel/UCGJ903ypmzioNrv28LkCRfg
https://www.linkedin.com/company/reputationus/
https://www.instagram.com/reputation_us/
Please register to receive the free Zoom link.
"Thank you NCSA for continuous education and bringing forth excellence in customer service. It’s so nice to see you gathering a community of service champions to exchange stories, share best practices, and, of course—laugh. I was impressed with the engagement and willingness of the attendees to learn from one another. It was a great session and group, and I look forward to joining more in the future!"
—Adrianna Sperkacz
"Each webinar has been very beneficial. They have been innovative, informative, and instructive; linking our minds to ideas, possibilities, and unforeseen circumstances. These webinars have also equipped me with lots of tangible and professional tools to leverage in achieving excellent desired results, which I share with my coworkers as well."
—Carmen Mercado, CWDP, DCSP, Career Services Consultant, CareerSource Central Florida
"I enjoyed today's first NCSA Web Ed Session, which was informational and relevant to everyone. I look forward to attending more."
—Shawn Krumm, CHS Concierge Manager
"Thank you for providing this information! This is all speaking my language!"
—LaTonya Hargrave
"Thank you so much! Amazing speaker and this was interesting and very informative."
—Micah Rodriguez
