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National Customer Service Association
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NCSA Web-Ed Series

Monthly webinars for the enrichment of customer service professionals

NCSA is pleased to offer a monthly webinar series covering diverse topics of critical importance to customer service providers worldwide, from stress management, to employee recruitment and retention, AI, and all of the latest issues in management, frontline service, HR, technology, and beyond that are most relevant to supporting customer service excellence today and tomorrow. The series will feature presentations from leading experts, followed by an opportunity for questions from webinar participants. If there is a topic you'd like us to cover, please reach out to

The next Web-Ed presenation will be:
March 21, 2024, 12 p.m. ET / 9 a.m. PT
Speaker information will be available soon.



Web-Ed Series Testimonials

"Each webinar has been very beneficial. They have been innovative, informative, and instructive; linking our minds to ideas, possibilities, and unforeseen circumstances. These webinars have also equipped me with lots of tangible and professional tools to leverage in achieving excellent desired results, which I share with my coworkers as well."
     —Carmen Mercado, CWDP, DCSP, Career Services Consultant, CareerSource Central Florida

"I enjoyed today's first NCSA Web Ed Session, which was informational and relevant to everyone. I look forward to attending more."
     —Shawn Krumm, CHS Concierge Manager