NCSA Web-Ed Series

Join us for an enriching session as we delve into the world of customer service training with Kellie J. Sigh, a distinguished expert in the field. Kellie will offer invaluable insights drawn from her extensive experience as a customer service trainer.

Throughout her remarkable career, Kellie has played pivotal roles in shaping the customer service landscape, first by spearheading the training of over 2,000 Milwaukee Public Schools employees. Subsequently, she transitioned into consultancy, where she has since imparted her expertise to a diverse array of clientele, ranging from K–12 school districts to higher education institutions and private sector entities.

In this webinar, attendees can expect to gain profound insights into effective training methodologies, proven strategies for enhancing customer satisfaction, and the art of cultivating a customer-centric culture within organizations.

Register today for an insightful session that promises to elevate your customer service training endeavors.

About the Speaker
Kellie J. Sigh is the founder and CEO of KJS Consulting, LLC, which provides end-to-end customer service consulting and training services. She has more than 25 years of administrative experience working in both the private and public sectors, with the bulk of her time being spent in education. One of her life verses is, “to whom much is given, much is required.” Her professional career and personal time have been devoted to others because she recognizes that she has truly been given so much.

Kellie is committed to doing all she can in support of today’s emerging leaders, youth and whomever else she is called to serve. Her experience, connections and authentic approach to building and maintaining effective, healthy and whole teams have been noted as hallmarks to her success in the various senior leadership roles she has held, including Vice President of Site Leadership, College Possible National, Executive Director of College Possible Milwaukee and Director of Strategic Partnerships and Customer Service with Milwaukee Public Schools.

Kellie is a member of Alverno College’s prestigious Vanguard Honor Society and is a former member of Professional Dimensions. She has served in various volunteer roles including Chair of the Salvation Army Advisory Board, Chair of the MENTOR Greater Milwaukee Board of Directors and Alverno College Social Interaction Assessor. Kellie serves as an Adjunct Professor for Concordia University-Wisconsin, is a conference and workshop presenter, and mentor to several young women.

Kellie holds a bachelor’s degree, conferred with honors, from Alverno College, an MBA from Concordia University-Wisconsin and is on an extended pause from her doctoral program (Transformational Leadership in Higher Education) at Alverno College.

Kellie and her husband of 32 years live in Mansfield, TX. She is the mother of two adult children and a very proud, first-time grandmother of baby Sloan.

Please register to receive the free Zoom link.

Web-Ed Series Testimonials

"It is so nice to see you gathering the community of service champions to exchange stories, learn from one another and of course—laugh. It was a great group."
     —Adrianna Sperkacz

"Each webinar has been very beneficial. They have been innovative, informative, and instructive; linking our minds to ideas, possibilities, and unforeseen circumstances. These webinars have also equipped me with lots of tangible and professional tools to leverage in achieving excellent desired results, which I share with my coworkers as well."
     —Carmen Mercado, CWDP, DCSP, Career Services Consultant, CareerSource Central Florida

"I enjoyed today's first NCSA Web Ed Session, which was informational and relevant to everyone. I look forward to attending more."
     —Shawn Krumm, CHS Concierge Manager

"Thank you for providing this information! This is all speaking my language!"
     —LaTonya Hargrave

"Thank you so much! Amazing speaker and this was interesting and very informative."
     —Micah Rodriguez