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All-Stars Nominations

2024 NCSA Service All-Star Awards

The ultimate recognition for individuals, teams, and organizations that live service excellence

Extended nomination period!
Now accepting nominations through August 1, 2024

Since 2012, the NCSA Service All-Star Awards have defined the gold standard of service excellence. The All-Stars honor and celebrate the individuals, teams, and organizations that consistently go the extra mile to provide the best in service to their customers, internal or external.

All are eligible to nominate and to receive the prestigious awards, regardless of NCSA membership status. No other honor says service all-star like the NCSA Service All-Star Award!



Please review the guidelines below and nominate your service All-Stars here!

All-Stars Nomination Form


The NCSA All-Stars are awarded to those who have gone above and beyond in the past year to provide exceptional service to all of their customers, whether internal or external, with every interaction. You may submit more than one nomination in each category.

  • Contact Center Representative of the Year
    Presented to the contact center customer service representative who embodies exemplary dedication to delivering top-tier service
  • Volunteer of the Year
    Presented to the individual, group, team, or organization that provides the highest level of excellence in non-compensated service
  • Individual of the Year
    Presented to the individual who best exemplifies putting the customer first
  • Team of the Year
    Presented to the group or team that lives service excellence on a daily basis
  • Organization of the Year
    Presented to the business or organization that consistently maintains a focused culture of service excellence
Preview 2023 All-Star Winners!



NCSA All-Stars PlaqueAward recipients enjoy recognition across a variety of platforms, including

  • One personalized plaque per winner
  • A digital badge for use online and in print—to enhance and upgrade your online identity, email signature, and social media profile
  • An NCSA-issued press release announcing the winners
  • A press release template suitable for release by your organization
  • Recognition on NCSA’s website
  • Recognition shared with NCSA’s e-community of professionals
  • Recognition on NCSA's social communities (LinkedIn, Facebook and Twitter/X)
  • Winners will have the opportunity to purchase additional plaques



  • All are eligible to nominate and to win awards, regardless of NCSA membership status, organization size or type.
  • An individual, a team, or organization may be nominated for serving internal or external customers.
  • You may submit multiple nominations within each category, but only one nomination per person, team, or organization.
  • Nominations should clearly demonstrate how the individual, group, team, or organization:
    • Goes above and beyond regular responsibilities
    • “Lives” personal or organizational mission and values
    • Consistently provides excellence in service
  • Supporting statistics and examples will be helpful in the evaluation process.


What They Are Saying About All-Stars

"We are honored to receive this award from NCSA for our ongoing commitment to best-in-class customer service. Since 2001, Health Advocate has prioritized supporting our members as they navigate the complexities of healthcare and take steps to improve their health and well-being. This award further demonstrates how our team consistently strives to maintain the highest standard of excellence in order to help our members when they need it most."
     —Jeff Cordell, President and CEO, Health Advocate
     View Health Advocate press release

"I am so proud of our incredible team for achieving this wonderful recognition for the City. Our team at the City of Palm Coast shows up to work every day with one goal in mind: serving our residents. Congratulations team and thank you to the National Customer Service Association for selecting the City of Palm Coast as the recipient of this incredible award!"
     —Denise Bevan, City Manager, City of Palm Coast
     View City of Palm Coast press release

"We are honored and humbled to receive this prestigious recognition from the NCSA. We are a company founded on human values, which is why time-sensitive, high-touch customer service is core to who we are."
     —Carlton Painter, Client Services Manager, TRIOSE
     View TRIOSE press release

"We greatly value the role NCSA plays in highlighting organizations that focus on service excellence. As a newly merged organization with UKG, we are very proud to be considered in your 2021 All-Star Award."
     —Stephanie Heller, Ultimate Kronos Group

NCSA Service All-Star Award Winners

Explore past years' winners for a glimpse into the prestigious legacy of excellence at the NCSA All-Star Awards.