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JOB DESCRIPTION
We are looking for a Call Center Customer Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
RESPONSIBILITIES
- Manage large amounts of inbound calls in a timely manner.
- Maintain strong knowledge of all our property details in order to answer questions, provide helpful suggestions and selling the value of our properties and services.
- Process reservations and payments as needed
- Follow communication "scripts" when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
- Build sustainable relationships and engage customers by going the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently participate in training opportunities at multiple locations to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Assist with driving organizational initiatives and team projects by providing ideas and solutions.
SKILLS
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school diploma/GED; some college a big plus
ALL REPRESENTATIVES MUST HAVE
- High engagement throughout the entirety of their shift
- Superb attendance
- References willing to speak on their behalf
- An openness to being coachable and a desire to learn new techniques
ADDITIONAL INFORMATION
Job Type:
- Full-time
- Salary: $15.00 - $17.00 per hour
- Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Gilbert, AZ 85234
- Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Remotely:
APPLICATION INSTRUCTIONS
Send resume with cover letter.
CONTACT INFORMATION
dbenoit@cobblestoneassets.com
McKesson has some new opportunities this week and encourage you to apply via the links provided.
View all open positions: https://www.mckesson.com/Careers/
