NCSA Job Post

McKesson has several new positions this week including some Research, Sales, Analyst, IT and Data Science roles.
Please apply via the link: https://mckesson.wd3.myworkdayjobs.com/External_Careers

McKesson has great new career opportunities available including some Sales, IT, Project Management, and Remote options.
Please apply via the link: https://mckesson.wd3.myworkdayjobs.com/External_Careers

JOB DESCRIPTION

Wurth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company's annual revenue is roughly $300M and has 20+ distribution locations from the Midwest across to the Ohio Valley and up the North Eastern United States. Wurth Baer Supply Company is a wholly owned company of the Wurth Group, a 15B Euro privately held company located in Germany with over 400 companies in 80+ countries around the world.

We are looking for a skilled National Customer Service Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent National Customer Service Manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements. As a National Customer Service Manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

RESPONSIBILITES

• Develop objectives for the Customer Service day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management

REQUIREMENTS

• Proven experience as National Customer Service Manager or similar position
• Experience in a call center environment is preferred
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and SAP/ERP programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient
• High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

EMPLOYEE BENEFITS

• Competitive wages
• A variety of excellent health insurance choices
• Paid time off
• Paid Short Term and Long Term Disability
• Paid life Insurance
• Company matched 401(K)

Equal Opportunity Employer

APPLICATION INSTRUCTIONS
Please send resume directly to pfisher@wurthbaersupply.com

CONTACT INFORMATION
Pam Fisher
HR Director

McKesson has a great mix of career opportunities available including Sales, Project Management, and Analyst roles.
Please apply via the link: https://mckesson.wd3.myworkdayjobs.com/External_Careers