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NCSA Job Post

Welcome to the Job Post. All job postings listed herein reflect available positions for employment opportunities for a wide variety of organizations. The accuracy of both content and application process is the sole responsibility of the posting organization. NCSA provides this job posting service on a complimentary basis and assumes no liability for omissions or errors on any posting nor for any aspect of the hiring process associated with each position.

Lululemon

Job Post Date Job Title Company Name Location
05/16/2023 GEC Team Lead - Remote (Seasonal Contract) lululemon Canada (Remote)

JOB DESCRIPTION
This is a remote opportunity open to both candidates in Canada and the United States.

about the Guest Education Centre:
The Guest Education Centre (GEC) is lululemon’s contact centre and is our vital frontline connection with our guests through a variety of channels in North America. Our remote GEC Educators handle upwards of 10,000+ interactions per day across 4 channels; phone, live-chat, email, and text.

a day in the life:
As a GEC Team Lead, you start your day by analyzing efficiency and quality data to identify trends and opportunities for your team's performance. You engage and enroll your GEC Educators in team goals and challenges to drive results. You spend time shadowing your GEC Educators to provide in-the-moment coaching and feedback to elevate their guest experience through quality and efficiency.

You advocate and champion lululemon's learning and development journey framework to identify unique skills, interests, and strengths amongst your team to support individual development plans and career pathway conversations. You also support your GEC Educators through mentorship, coaching, enrollment, and ongoing development conversations to foster a positive and inclusive environment for all employees.

You are a results-driven, collaborative, and proactive leader with a passion for coaching and developing their team members to deliver exceptional guest experiences.

the role:
As a GEC Team Lead, you will

  • Coach and manage a remote team of Educators who provide support to guests via various channels
  • Monitor and improve Educator efficiency, quality of interactions, attendance, and adherence to company policies
  • Facilitate team development by identifying your direct reports unique skills and interests, providing mentorship, coaching, and facilitating career pathway conversations
  • Have effective communication, strong leadership skills, and the ability to collaborate with cross-functional partners

key responsibilities:

  • Ability to performance manage a remote team by utilizing performance management techniques to hold each person to reach their full potential
  • Ability to analyze performance data reports daily, weekly, and monthly to identify trends and opportunities to improve your team’s performance
  • Facilitates weekly required meetings with Team Leaders and Operations Manager(s)
  • Identify people and business trends & opportunities while collaborating strategically with cross-functional partners in the pursuit of shared business outcomes

skills & qualifications required:

  • A commitment to quality, investing in results and a sense of urgency for executing role responsibilities while prioritizing urgent and important work
  • The ability to hold yourself accountable to reach your full potential
  • Experience leading a team of remote employees and driving key performance indicators
  • Excellent verbal and written communication skills
  • Ability to effectively coach and inspire team members in a remote work setting
  • A commitment to learn, apply, champion, and enrich lululemon’s Business and People Leadership principles
  • Experience working with CSAT metrics, with of focus on driving continuous improvement is an asset
  • Strong organizational skills and attention to detail
  • Ability to create a positive, inclusive, and welcoming team environment
  • Intermediate to advanced computer skills; this includes proficiency in Microsoft Office Suite and PowerBI, with an ability to type 50 wpm, and strong experience navigating the internet
  • Contact Centre experience preferred

beyond the paycheck
At lululemon, we care for and invest in the whole person. We believe that when life works, work works.

  • Competitive Pay & Bonus based on our pay for performance philosophy
    • CAN: $22.95 – $29.00 depending on location & experience
    • US: $23.25 - $29.00 depending on location & experience
  • Employee Discount - Our famous employee discount, available online and in-store
  • Set your Schedule - Provide your availability and indicate your preferred working hours based on set working rotation (some restrictions apply)
  • Purpose, Vision & Goals program supporting our employees realize their full potential
  • Full work-from-home hardware setup
  • Employee Assistance Program
  • People Networks – we create spaces and support for traditionally and historically underrepresented employees to connect, restore and develop
  • Health Benefits – comprehensive health, vision and dental packages for eligible employees
  • Mentorship Program
  • Parenthood To-Up Program & Support group
  • Time off Work – uninterrupted periods of rest & relaxation and we provide vacation pay and time to eligible employees based on tenure and role

work from home requirements

  • A private, quiet, distraction-free, workspace with a door you can shut and work without interruption
  • Reside and work in a province/state where lululemon operates
  • Disciplined work ethic - a self-starter with the ability to work independently in a fast-paced environment.
  • You may be required to use your own hardware (desktop or laptop) for the training period of your employment. After your training is complete, we will provide you with a computer to do your work from home.
  • Desk space for 1 x 24” monitor, mouse, keyboard, and a mini desktop computer. Minimum: 85cm (2.75') width and 75cm (2.5') depth desk size for 1 monitor setup. Ideal: 120 cm (4') x 75cm (2.5') for 2 monitors

network requirements

  • Internet Download Speed of 50 Mbps or greater
  • Internet Upload Speed of 15 Mbps or greater
  • Connection has less than 100ms of latency (ping)
  • Hotspots, dial-up and wireless connectivity are not acceptable connections. 

APPLICATION INSTRUCTIONS

All applications and resumes must be submitted Calley McNeill cmcneill@lululemon.com

CONTACT INFORMATION

Calley McNeill cmcneill@lululemon.com

American Red Cross

Job Post Date Job Title Company Name Location
05/09/2023 Blood Collection Staff/Customer Service American Red Cross various locations

JOB DESCRIPTION
When you join our team, you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. No experience necessary. Paid Training provided.

American Red Cross

American Red Cross

Job Post Date Job Title Company Name Location
05/04/2023 Blood Collection Staff/Customer Service American Red Cross various locations

JOB DESCRIPTION
When you join our team, you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. No experience necessary. Paid Training provided.

American Red Cross Jobs

American Red Cross

Job Post Date Job Title Company Name Location
04/27/2023 Blood Collection Staff/Customer Service American Red Cross various locations

JOB DESCRIPTION
In this role, all staff work as a team to setup and tear down the equipment required to conduct the blood drive. This may involve loading/unloading of vehicles, pushing carts up to 250 lbs., setting up beds and handling many totes containing equipment and snacks for the donors. You will meet with blood donors to complete health history reviews and ensure they are qualified to donate and once trained you will be working with our donors by drawing blood. We will train you on phlebotomy—no experience necessary.

American Red Cross Jobs

Volvo

Job Post Date Job Title Company Name Location
04/13/2023 Customer Service Manager The Volvo Group Baltimore, Maryland

JOB DESCRIPTION
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers and ensuring their continued satisfaction by providing outstanding, reliable service.

Responsibilities

  • Develop relationships with customers
  • Provide technical support for various Nova Bus models
  • Act as liaison with Nova Bus internal teams to resolve customer issues
  • Take an active part in different customers meetings
  • Support the warranty process
  • Analyze warranty to support different strategy to eliminate fleet failure
  • Find viable solutions to ensure customer satisfaction
  • Manage bus delivery acceptance
  • Capacity to track multiple issues at the same time
  • Capacity to track multiple task within the same time and close open issues.

Education and experience

  • High School Diploma
  • 3 to 5 years of relevant experience in mechanical/technical work.

Knowledge and skills

  • Drawing interpretation
  • Independence and being resourceful
  • Excellent interpersonal, communication, management and leadership skills
  • Knowledge of the Microsoft Office suite
  • Travel required

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career

Nova Bus, part of the Volvo Group, is one of North America’s largest providers of sustainable transit solutions.

Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-Francois-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA.

Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference?

Help electrify transportation by joining the team!

Volvo Group North America is an Equal Opportunity Employer

APPLICATION INSTRUCTIONS

Apply on the Volvo website

CONTACT INFORMATION

All applications must be submitted via the Volvo website

Volvo

Job Post Date Job Title Company Name Location
04/13/2023 Customer Service Manager The Volvo Group San Francisco, California

JOB DESCRIPTION
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers and ensuring their continued satisfaction by providing outstanding, reliable service.

Responsibilities

  • Develop relationships with customers
  • Provide technical support for various Nova Bus models
  • Act as liaison with Nova Bus internal teams to resolve customer issues
  • Take an active part in different customers meetings
  • Support the warranty process
  • Analyze warranty to support different strategy to eliminate fleet failure
  • Find viable solutions to ensure customer satisfaction
  • Manage bus delivery acceptance
  • Capacity to track multiple issues at the same time
  • Capacity to track multiple task within the same time and close open issues.

Education and experience

  • High School Diploma
  • 3 to 5 years of relevant experience in mechanical/technical work.

Knowledge and skills

  • Drawing interpretation
  • Independence and being resourceful
  • Excellent interpersonal, communication, management and leadership skills
  • Knowledge of the Microsoft Office suite
  • Travel required

BENEFITS

  • Competitive medical, dental, and vision insurance
  • Countless career opportunities/internal mobility across our global organization
  • State-of-the-art training and personal development
  • PTO and tax deferred retirement plans, varied by business

We also offer an array of additional benefits and programs that make today's challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base salary range is set at $77,700.00 - $111,615.00, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career

Nova Bus, part of the Volvo Group, is one of North America’s largest providers of sustainable transit solutions.

Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-Francois-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA.

Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference?

Help electrify transportation by joining the team!

Volvo Group North America is an Equal Opportunity Employer

APPLICATION INSTRUCTIONS

Apply on the Volvo website

CONTACT INFORMATION

All applications must be submitted via the Volvo website

Volvo

Job Post Date Job Title Company Name Location
04/13/2023 Customer Service Manager The Volvo Group Chicago, Illinois

JOB DESCRIPTION
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers and ensuring their continued satisfaction by providing outstanding, reliable service.

Responsibilities

  • Develop relationships with customers
  • Provide technical support for various Nova Bus models
  • Act as liaison with Nova Bus internal teams to resolve customer issues
  • Take an active part in different customers meetings
  • Support the warranty process
  • Analyze warranty to support different strategy to eliminate fleet failure
  • Find viable solutions to ensure customer satisfaction
  • Manage bus delivery acceptance
  • Capacity to track multiple issues at the same time
  • Capacity to track multiple task within the same time and close open issues.

Education and experience

  • High School Diploma
  • 3 to 5 years of relevant experience in mechanical/technical work.

Knowledge and skills

  • Drawing interpretation
  • Independence and being resourceful
  • Excellent interpersonal, communication, management and leadership skills
  • Knowledge of the Microsoft Office suite
  • Travel required

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career

Nova Bus, part of the Volvo Group, is one of North America’s largest providers of sustainable transit solutions.

Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-Francois-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA.

Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference?

Help electrify transportation by joining the team!

Volvo Group North America is an Equal Opportunity Employer

APPLICATION INSTRUCTIONS

Apply on the Volvo website

CONTACT INFORMATION

All applications must be submitted via the Volvo website