Welcome to the Job Post. All job postings listed herein reflect available positions for employment opportunities for a wide variety of organizations. The accuracy of both content and application process is the sole responsibility of the posting organization. NCSA provides this job posting service on a complimentary basis and assumes no liability for omissions or errors on any posting nor for any aspect of the hiring process associated with each position.
Job Post Date | Job Title | Company Name | Location |
07/16/2024 | Director of Customer Experience | DC Public Library | Washington, DC |
JOB DESCRIPTION
The DC Public Library provides environments that invite reading, learning and community discussion and equips people to learn all their lives, to embrace diversity and to build a thriving city. The library is a vibrant center of activity for residents and visitors in the Nation’s Capital and is a recognized force in the community for engaging the mind, expanding opportunities, and elevating the quality of life.
This position is located in the District of Columbia Public Library (DCPL), in the Library’s Chief of Staff Office. The Director is responsible for conceptualizing, developing, and implementing customer experience enhancements that involve multiple departments and locations. The Director will use a range of methods to gather information from customers to recommend and prioritize enhancements. This charismatic leader will need to influence cross-functional teams within the library to create a single, unified interaction with the customer that delivers consistent, meaningful value from all departments across many touch points. The Director will supervise staff whose work is directly aligned with the customer experience, including the Circulation & Access Services Manager and the Library Design & Appearance Coordinator.
DUTIES & RESPONSIBILITIES
Leadership & Collaboration
Cross-Functional Projects
Processes, Policies & Standards
QUALIFICATIONS AND EXPERIENCE
The incumbent must possess a Master’s degree in Library Science, Business Administration, or related field, with a minimum of eight (8) years in costumer relations inclusive of two (2) or more years of management and supervisory experience. In addition, the following is required:
RESIDENCY REQUIREMENT
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected the person shall be required to present, no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening.
ENHANCED SUITABILITY SCREENING
The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening.
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.
WORKING CONDITIONS/ENVIRONMENT
The work is performed in an office setting.
OTHER SIGNIFICANT FACTORS
Duration of Appointment: Management Supervisory Service (MSS).
MSS At-Will Statement: Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
Promotion Potential – None
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.
APPLICATION INFORMATION
Click here to apply online: https://careers.dc.gov/psc/erecruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL
Job Post Date | Job Title | Company Name | Location |
07/10/2024 | Hospitality Day Ambassador | CitizenM | Seattle, WA |
JOB DESCRIPTION
We won't put you in a box as a 'receptionist' or 'food and beverage' person. With us, you'll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.
We're proud to put hospitality back in the hospitality industry, and that's because of our ambassadors. We don't hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Your Typical CitizenM Shift Could Include
Typical shifts are: morning, evening
To Be Successful at CitizenM, You'll Need to Have
And You'll Need to Be
What’s in It for You??
APPLICATION INFORMATION
You can upload your resume and apply directly through the following link: https://careers.citizenm.com/postings/f6b1fcf8-5506-4a57-99ae-238290afe9bc/applications/new?utm_medium=job_board&source=Linkedin&utm_source=linkedIn