Customer First Certified Organization—CFCO™
The ultimate credential of customer-centricity
The Customer First Certified Organization—CFCO™ designation is conferred on customer service–providing organizations, departments, and teams that represent the highest level of commitment to their customers on a consistent and ongoing basis. The CFCO certification demonstrates the organization's dedication to maintaining a focused customer-centric culture, and thus represents an elite status of service leadership and excellence.
FEES AND TIMING
The Customer First Certified Organization—CFCO is valid for a period of two (2) years. The certification may be renewed every two years by completing a renewal form and submitting required fees.
| Application fee | Renewal fee | |
| 1–25 Employees | $600 USD | $300 USD |
| 26–100 Employees | $1,200 USD | $600 USD |
| 101+ Employees | $2,500 USD | $1,200 USD |
| NCSA Corporate Member (any size) | $550 USD | $300 USD |
APPLICATION REQUIREMENTS
The following components must be submitted online to the NCSA when applying for Customer First Certified Organization—CFCO:
1. Application Form
Must be completed by the general point of contact for the section, department, or organization applying for CFCO.
Complete application form.
2. Employee Certification
Applicant must maintain at least 80% of its employees as CCSP® or DCSP® certified by the NCSA at all times. To learn more about all NCSA certifications, please visit Certifications Overview.
For additional information contact us at certifications@nationalcsa.com.
