National Customer Service Association
...Customer First
Free Job Postings for all EmployersOrganizations nationwide are struggling to fill open positions. NCSA wants to do our part to help get the country employed during this time of need, so we are proud to now offer free job postings to all employers, previously an NCSA member–only benefit. This is our way of giving back to businesses and the communities they serve.If you need employees,
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Display your genuine commitment to your customers.
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Now removing boundaries—NCSA goes international
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Kick Off to Their New YearThe Central Florida Chapter of NCSA met on Thursday, January 20 to kick off their new year. Members enjoyed reconnecting virtually with others to discuss plans for 2022. Future programming will take the chapter to Full Sail University in Orlando, Florida to learn how their contact center handled the Covid situation while recruiting students to fill their classes. A tour of their facility is also planned for the chapter's next meeting on the third Thursday of February. |
A Different Kind of ArticleIn this month’s NCSA article, Diane Crutcher applies the principles of service excellence to a different kind of customer: ourselves. As the book Managing Service Excellence teaches, the root of service is attitude, knowledge and empowerment. This article shows us the same foundational elements are also at the heart of self-care. Since we cannot take care of others any better than we take care of ourselves, the pursuit of service excellence calls on us to make sure our own needs have first been met. This article offers a step-by-step process. | View article |
Critical Components of Effective CommunicationEffective communication is essential for relationship building. And relationships are at the heart of service excellence. So how can we leverage our communication skills to attract and retain more customers? In this Education Article, we explore how we as customer service professionals can improve our relationship-building communication, and avoid the distractions that get in the way of communicating effectively with our customers, internal and external. | View article |
Now through December 31, 2022, the NCSA will be accepting online nominations for 2023 NCSA Service All-Stars in three categories.
Service
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Service
Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.
Service
Organization of the Year
Presented to the business or organization that consistently maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.
