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New NCSA Certification Program: Train-the-TrainerNCSA is pleased to now offer a certification program training instructors to deliver our DCSP® or CCSP® programs to your organization’s staff, customers, or students. Adding NCSA certification training to your human resource development offerings is a powerful way to enhance your customer service support efforts and set your staff or customers up for service excellence success! |
Free Job Postings for all EmployersOrganizations nationwide are struggling to fill open positions. NCSA wants to do our part to help get the country employed during this time of need, so we are proud to now offer free job postings to all employers, previously an NCSA member–only benefit. This is our way of giving back to businesses and the communities they serve.If you need employees,
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Education Article
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Critical Customer Service Statistics
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NCSA Central Florida Chapter’s August On-Site EventA nice turnout, both in-person and virtually, this month at the NCSA Central Florida chapter meeting hosted by the Orange County Clerk of Courts (OCCOC). It's clear that under Clerk Tiffany Moore Russell’s leadership, while navigating pandemic turbulence, the OCCOC continues to transform how business is conducted. Whether onsite, via the call center, or online, there are now more options than ever that make interactions with the courts increasingly convenient—not to mention efficient. With so many divisions and services provided, the focus was on the divisions attendees would later visit—Traffic/Compliance, Self Help Center and Call Center. We also got a glimpse of the OCCOC’s commitment to the community, with charitable efforts to provide meals, school supplies, shoes, funds for the United Way, etc., as well as the ever-popular Valentine's Day mass wedding ceremony. Thanks, Tom Dickey and well-represented team (too many to name here), for your hospitality and sharing your expertise! And, congratulations again to Lucy Agosto, who will represent the OCCOC at this year's Circle of Excellence! The NCSACFL will be offering more great value-add events in the coming months, Universal Orlando Resort (9/15), as well as their annual Circle of Excellence banquet (10/6). Also in the works are some charitable endeavors with Covenant House and United Against Poverty. |
Now through December 31, 2022, the NCSA will be accepting online nominations for 2023 NCSA Service All-Stars in these categories.
Service Volunteer of the Year
Presented to the individual, group, team, or organization that provides the highest level of excellence in non-compensated service.
Service
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.
Service
Organization of the Year
Presented to the business or organization that consistently maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.
