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Congratulations to the Winners of the 2023 NCSA All-Star Awards!

NCSA All-StarsWe're excited to announce the recipients of the coveted 2023 NCSA All-Star Awards! As always, this year we were pleased to receive many deserving nominations from around the world, and applaud each one for their genuine commitment to service excellence! Thank you to all who nominated and to all the nominees for your tireless efforts in raising the bar of service excellence everywhere!

Become a NCSA Certified, CCSP and DCSP

NCSA CCSP InternationalElevate your standing in the discipline of customer service.

Display your genuine commitment to your customers.

Get started in investing in yourself.

Now removing boundaries—NCSA goes international

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Shannon, an employee at Orange County Corrections and student at Valencia Community College, completed a DCSP course at Valencia taught by NCSA COO Wes Tindal. We couldn't be prouder to have certified her as a Direct Contact Service Professional, and wish her all the success and professional fulfilment that she most deserves!

Read Shannon's testimonial
NCSA Train-the-Trainer Program

New NCSA Certification Program: Train-the-Trainer

NCSA is pleased to now offer a certification program training instructors to deliver our DCSP® or CCSP® programs to your organization’s staff, customers, or students. Adding NCSA certification training to your human resource development offerings is a powerful way to enhance your customer service support efforts and set your staff or customers up for service excellence success!

NCSA Free Job Posting

Free Job Postings for all Employers

Organizations nationwide are struggling to fill open positions. NCSA wants to do our part to help get the country employed during this time of need, so we are proud to now offer free job postings to all employers, previously an NCSA member–only benefit. This is our way of giving back to businesses and the communities they serve.

If you need employees,
post your job now!

Planning Made Easy

Education Article
Planning Made Easy

Planning may not feel like the best use of our limited time, but in reality, planning is key to success and maximizing our time both at work and at home. This Education Article reviews why planning is critical to achieving our desired outcomes, and outlines a simple process to start implementing effective planning every day.
View article

Communication Effectiveness Levels

Critical Customer Service Statistics
Communication Effectiveness Levels

With information bombarding us from all angles these days, it’s more important than ever to consider what level of effectiveness our chosen medium of communication offers each time we have a message to share. This Critical Customer Service Statistics provides an important reminder about the increasing levels of common understanding message senders and recipients can expect to reach with the growing variety of mediums of communications at our disposal.
Read Critical Customer Service Statistics

NCSA Central Florida Chapter Holiday Event

NCSA Central Florida Chapter Holiday Event

NCSA's Central Florida Chapter held their holiday event on December 8, partnering with United Against Poverty (UAP) and Covenant House Florida (CHF) to donate food and gifts for children.  

It was a nice opportunity to catch up with longtime NCSA members and friends, and to meet new acquaintances attending for the first time. Pamela Rivera of UAP and Bill Gusler of CHF shared how their respective organizations are serving our community. Thanks to our NCSA members for your generous donations of food, toys, games, coloring books and clothing. Happy Holidays!  

Learn more about United Against Poverty and how you can contribute to its continued success “lifting up lives of families in need through various enrichment programs and services” on their website.

Learn more about Covenant House Florida and how to support with “meeting the needs of youth experiencing homelessness,” on their website. The list for Covenant House Florida holiday gifts can be found here.

NCSA Service All-Stars Awards!

NCSA All-Stars

Now through December 31, 2023, the NCSA will be accepting online nominations for 2024 NCSA Service All-Stars in these categories.

Service Volunteer of the Year
Presented to the individual, group, team, or organization that provides the highest level of excellence in non-compensated service.

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Organization of the Year
Presented to the business or organization that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

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