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New NCSA Certification Program: Train-the-TrainerNCSA is pleased to now offer a certification program training instructors to deliver our DCSP® or CCSP® programs to your organization’s staff, customers, or students. Adding NCSA certification training to your human resource development offerings is a powerful way to enhance your customer service support efforts and set your staff or customers up for service excellence success! |
Free Job Postings for all EmployersOrganizations nationwide are struggling to fill open positions. NCSA wants to do our part to help get the country employed during this time of need, so we are proud to now offer free job postings to all employers, previously an NCSA member–only benefit. This is our way of giving back to businesses and the communities they serve.If you need employees,
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Education Article
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Service Reminder
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CareerSource Central Florida Celebrates National Customer Service WeekLeaders planned a week of fun-filled events, games, and prizes to let their contact center team know just how much their outstanding efforts are appreciated year-round! |
NCSA Central Florida Chapter's Annual Circle of Excellence AwardsThe NCSA local chapter hosts a lively Circle of Excellence Award Ceremony every year to recognize the "very best call center agents in Central Florida." |
Now through December 31, 2022, the NCSA will be accepting online nominations for 2023 NCSA Service All-Stars in these categories.
Service Volunteer of the Year
Presented to the individual, group, team, or organization that provides the highest level of excellence in non-compensated service.
Service
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.
Service
Organization of the Year
Presented to the business or organization that consistently maintains a focused culture of service excellence.
Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.
