Transforming Customer Service: Explore the Future with NCSA and CBSDive into the future of customer service as NCSA collaborates with CBS Sunday Morning to unveil the impact of artificial intelligence. NCSA coordinated interviews for CBS with call center agents, shedding light on the challenges faced by both customers and agents. Explore the transformative role of AI, featuring Grace, a virtual front desk agent, in enhancing efficiency and the overall customer experience. Join the conversation and experience the CBS Sunday Morning segment that delves into the evolution of customer service. |
NCSA Web-Ed Series"Rockstar Customer Service" In our next free webinar, you'll discover the secrets to providing extraordinary customer experiences that leave a lasting impact. Whether you're a business owner, manager, or part of a customer service team, this webinar is your opportunity to supercharge your service game. Register now for a transformational experience and unlock the keys to new levels of excellence in customer service. Register today! |
What's New?
Online nominations for the 2024 All-Star Awards in the following categories are now open!
New! Contact Center Representative of the Year
Service Volunteer of the Year
Service Individual of the Year
Service Team of the Year
Service Organization of the Year
Showcase the stars in service excellence by submitting your nominations before August 1, 2024. Join us in celebrating those who make a difference through their passion for service.
Elevate your standing in the discipline of customer service.
Display your genuine commitment to your customers.
Get started in investing in yourself.
Now removing boundaries—NCSA goes international
Join us in celebrating Helen Barrow, Customer Service Coordinator at the Office of the Fulton County Manager in Atlanta, GA, for earning the Certified Customer Service Professional (CCSP®) certification! Helen's dedication to excellence in customer service sets a stellar example and reflects her commitment to providing exceptional experiences. Congratulations, Helen, on this well-deserved recognition of your hard work and expertise!
Read Helen's testimonial
NCSA Certification for Organizations,
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Service Reminder
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