New NCSA Certification Program: Train-the-Trainer

NCSA is pleased to now offer a certification program training instructors to deliver our DCSP® or CCSP® programs to your organization’s staff, customers, or students. Adding NCSA certification training to your human resource development offerings is a powerful way to enhance your customer service support efforts and set your staff or customers up for service excellence success!

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Service Statistics:
Critical Customer Service Statistics (part 2)

Customers leave businesses for various reasons. But do you know the likelihood of why your customers leave? You may be surprised to learn why the vast majority of customers are lost. Hint: It is entirely within the control of your organization to prevent!
View Service Statistics

Service Reminder:
Defining Your Customer

We all know customers deserve consistent service excellence if we want our business to succeed. But who are your customers? We might sometimes forget that an attitude of service is due not only to the external, bill-paying customer, but to all those whom we serve. We encourage you to print this Service Reminder and post it in your employee area as a helpful reference to improve the overall level of service in your organization today! | View Service Reminder

NCSA Central Florida Chapter’s April On-Site Event

"We survived! We are stronger because of it,” shared Jason Baker, Senior Vice President of Customer Experience & Ticketing Operations at EBG Solutions, with fellow NCSA Central Florida members attending the April chapter meeting. Its industry was hard hit by COVID-19. At its pre-pandemic peak, EBG numbered some 600+ employees, now down to a lean 225, but seeing its business take off once again.

EBG owns and operates the largest corporate benefits program for travel and entertainment in the world. EBG’s success is based on offering a curated portfolio of the best brands, products and experiences, providing top-notch customer service and collaborating with its partners daily.

Construction has just begun in the EBG-owned building in Orlando, transforming it into a custom, modern, state-of-the-art work environment. But it’s not about cutting-edge interior design alone. EBG places great emphasis on culture and credits this strong, collective identity for getting the organization through the ups and downs of the pandemic and beyond. Thanks, EBG Solutions, for hosting and for your hospitality!

The NCSA Central Florida Chapter will hold its May on-site event at Ten10 Brewing Company on Thursday, May 19, for a networking opportunity with other members of the association.