NCSA Web-Ed Series

"Mastering Customer Service: Insights from a Seasoned Trainer"
Kellie J. Sigh, Founder and CEO of KJS Consulting, LLC
September 19, 2024, 9 am PT / 12 pm ET

Enhance your approach to customer service training! Join Kellie J. Sigh, a seasoned expert in customer service training, as she shares invaluable insights garnered from training over 2,000 Milwaukee Public Schools employees and consulting for K–12 school districts, higher education, and private sectors. Don't miss this opportunity to elevate your training initiatives. Reserve your free spot now! Details and register

New E-Learning Courses Now Available!

Elevate your skills with our new on-demand E-Learning courses, now available for convenient access anytime, anywhere. Whether you're looking to master communication, understand customer behavior, or redefine your approach to service excellence, our courses are designed to fit into your busy schedule.

Each course takes 1–2 hours to complete, includes interactive quizzes, and offers a certificate upon completion. Start learning today and stay tuned for more courses coming soon!

Explore courses now

NCSA offers the world's leading certification programs for all levels of customer service professionals and organizations.

CCSP® for management-level professionals
DCSP® for frontline staff
Train-the Trainer for workforce development teams and HR development programs
CFCO™ for organizations, teams, and departments

Substantial discounts for groups

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NCSA salutes Marbel Gastell, DCSP!

Join us in congratulating Marbel Gastell, HR Specialist at Fayette County Public Schools, for earning her DCSP certification! Marbel's dedication to ensuring excellent employee experiences has been elevated through the DCSP program, enhancing her customer service skills and ethical framework. Her testimonial highlights the significant impact of the certification on her role, from seamless onboarding processes to building enduring trust with new hires. Read Marbel's inspiring story on our DCSP Spotlight page and discover how NCSA certifications can enhance your professional journey.

Free Job Postings for all Employers

As the job market evolves and organizations nationwide seek to fill open positions, NCSA is committed to supporting businesses and communities. We are pleased to offer free job postings to all employers, expanding beyond our previous member-only benefit. This is our way of giving back and helping connect talent with opportunity.

If you're looking to hire, post your job now!

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Critical Customer Service Statistics
Performance Management

Curious about the trust gap in your organization? Discover key statistics showing a significant disparity between executive perceptions and actual employee trust. For instance, while 86% of executives believe trust is high, only 67% of employees agree. Learn how this gap affects performance and what steps you can take to build a trustworthy workplace. Explore these insights and strategies to enhance trust and drive success in your organization.
View Service Statistics

Education Article
Reimagining Employee Benefits: Adapting to a Competitive Landscape

In today's competitive job market, benefits packages are evolving rapidly to meet the changing expectations of employees. Whether you're a new hire or a seasoned professional, understanding your options for flexible, personalized benefits is key. Discover how employers are reconfiguring traditional benefits to attract top talent, from flexible work arrangements to unique perks like pet insurance and early pay access. Learn more about how you can leverage these opportunities to enhance your compensation and career satisfaction.
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2025 NCSA All-Star Awards—Nominate Today!

Online nominations for the 2025 All-Star Awards in the following categories are now open!

Contact Center Representative of the Year

Service Volunteer of the Year

Service Individual of the Year

Service Team of the Year

Service Organization of the Year

Celebrate the champions of service excellence by submitting your nominations by August 1, 2025. Let's honor those who make a difference through their dedication and passion for outstanding service.

Details and nominate

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We at NCSA support all the dedicated men and women of our armed forces past and present. We say "Thank You" by providing a discount on our services to all veterans.
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Share Your Story

The NCSA is always seeking articles to publish and distribute to our audience, via our website, social media, and members' Resource Center. Please share your story or your company's story regarding a unique customer service approach that is working.
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Extra Miles

Spotlight on Care
Last year, I underwent surgery to repair a rotator cuff tear. I've spent the past year rehabilitating. Unfortunately, I had a car accident a few weeks ago. Because I've experienced some soreness in my shoulder, I have to do a few physical therapy sessions. Today, I met Sebastian at Vibrant Care, who has been in this field for over 25 years. He was so personable, friendly, and funny...
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Bloopers 'n' Blunders

The Human Touch
We had an upcoming appointment at a local dermatology clinic but noticed we hadn't received the usual appointment reminder. I called the clinic and encountered a highly automated phone system. After navigating through multiple options, I was directed to leave a message requesting confirmation of our appointment. The next day, I received a call from the clinic, but the call was cut off abruptly...
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