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NCSA Web-Ed Series

NCSA WebEd Series

"Thriving in the Era of AI"
by Luisa Molano, Certified Executive Coach, and Business Advisor
June 8, 2023, 12 p.m. ET / 9 a.m. PT

You asked, and we listened! Our most requested Web-Ed topic has been the implications of AI on the customer service industry. We’re pleased to present for our next webinar AI expert Luisa Molano, who will be sharing her knowledge and insights around the current and predicted future realities of AI as it relates to customer service. This talk will not only help us understand what this new landscape means for our industry, but will positively empower us to expand our opportunities, improve problem-solving and communication, and shift our fears into fuel!

This webinar is free and open to all participants. Learn more about this webinar, register, and see upcoming Web-Ed schedule: NCSA Web-Ed Series.

New NCSA Certification for Organizations,
Departments, and Teams
Customer First Certified Organization—CFCO™

New partnership to deliver CCSP program to Africa

NCSA is excited to launch a new NCSA certification designating organizations, departments, and teams that represent the highest level of customer-centricity as a Customer First Certified Organization—CFCO™. The CFCO designation is the ultimate validation to your customers and competitors that your organization has proven its ongoing commitment to providing consistently superior service.
Learn more about the CFCO certification

New partnership to deliver CCSP program to Africa

NCSA Partners with Ingenium Concepts

NCSA is excited to announce a new partnership with Ingenium Concepts Ltd., an international business advisory firm based in the UK and Nigeria. This partnership will deliver NCSA's CCSP® certification program to Africa, for the development and advancement of customer support throughout the continent. Ingenium is committed to inspiring excellence and advocating for better customer relationship management for organizations, and NCSA is proud to be their partners in service.
More details

Become a NCSA Certified, CCSP and DCSP

NCSA CCSP InternationalElevate your standing in the discipline of customer service.

Display your genuine commitment to your customers.

Get started in investing in yourself.

Now removing boundaries—NCSA goes international

CCSP Exam Register your group for substantial discounts CCSP Exam
Certifications    |    Benefits    |    FAQs
A hearty congratulations to new Certified Customer Service Professional Emma Vedder! Emma truly embodies customer-centricity, and proudly displays her CCSP® credentials publicly as confirmation of her genuine commitment to service excellence. We are proud to be your partner in service!
Read Emma's testimonial
NCSA Free Job Posting

Free Job Postings for all Employers

Organizations nationwide are struggling to fill open positions. NCSA wants to do our part to help get the country employed during this time of need, so we are proud to now offer free job postings to all employers, previously an NCSA member–only benefit. This is our way of giving back to businesses and the communities they serve.

If you need employees,
post your job now!

Learning from customers

Critical Customer Service Statistics
Cost of Poor Customer Service

Have you ever wondered just how important each customer interaction is? This Critical Customer Service Statistics provides revealing insight into the true and mighty cost of a single bad customer experience. Your organization cannot afford to ignore this data.
View Critical Customer Service Statistics

Business Owners: Create an Experience Customers Love

Education Article
Business Owners: Create an Experience Customers Love

Creating an exceptional customer experience is key to your competitive advantage over bigger brands that can afford to sell a wider selection at lower prices. Ensure your business is optimizing the customer experience with these tips and tricks that will keep them coming back and position you to compete with the best.
View Education Article

NCSA Service All-Star Awards!

NCSA All-Stars

The NCSA is now accepting online nominations for the 2024 All-Stars in these categories:

Service Volunteer of the Year
Presented to the individual, group, team, or organization that provides the highest level of excellence in non-compensated service.

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that lives service excellence on a daily basis.

Service Organization of the Year
Presented to the business or organization that consistently maintains a focused culture of service excellence.

Health Advocate and Michele BlackburnCongratulations to 2023 Service Organization of the Year Health Advocate and 2023 Service Volunteer of the Year Michele Blackburn! We salute your daily commitment to providing exceptional service and thank you for raising the bar of service excellence with every interaction!

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