NCSA Web-Ed Series

"Reputation Management and Crisis Mitigation for Customer Service Professionals"
Casey Boggs, President & Chief Reputation Officer of ReputationUs
October 17, 2024, 9 am PT / 12 pm ET

Join us on October 17 for an exclusive webinar on Reputation Management and Crisis Mitigation for Customer Service Professionals with Casey Boggs, President of ReputationUs. Learn actionable strategies to enhance, protect, and manage your organization's reputation, and gain step-by-step guidance on handling crises through effective communication. Don’t miss this opportunity to hear from a global expert in the field! Details and register

New E-Learning Courses Now Available!

Elevate your skills with our new on-demand E-Learning courses, now available for convenient access anytime, anywhere. Whether you're looking to master communication, understand customer behavior, or redefine your approach to service excellence, our courses are designed to fit into your busy schedule.

Each course takes 1–2 hours to complete, includes interactive quizzes, and offers a certificate upon completion. Start learning today and stay tuned for more courses coming soon!

Free Job Postings for all Employers

Critical Customer Service Statistics
Performance Management

Curious about the trust gap in your organization? Discover key statistics showing a significant disparity between executive perceptions and actual employee trust. For instance, while 86% of executives believe trust is high, only 67% of employees agree. Learn how this gap affects performance and what steps you can take to build a trustworthy workplace. Explore these insights and strategies to enhance trust and drive success in your organization.
View Service Statistics

Education Article
Reimagining Employee Benefits: Adapting to a Competitive Landscape

In today's competitive job market, benefits packages are evolving rapidly to meet the changing expectations of employees. Whether you're a new hire or a seasoned professional, understanding your options for flexible, personalized benefits is key. Discover how employers are reconfiguring traditional benefits to attract top talent, from flexible work arrangements to unique perks like pet insurance and early pay access. Learn more about how you can leverage these opportunities to enhance your compensation and career satisfaction.
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