NCSA Web-Ed Series

"Service from the Heart"
by Andy Noyes, Customer Satisfaction and Sales Professional
October 5, 2023, 12 p.m. ET / 9 a.m. PT

The next free NCSA webinar is specially curated for National Customer Service Week! Join us for a presentation by Andy Noyes, who will unveil the secrets behind his groundbreaking leadership and customer vision called Passion for Excellence... Service from the Heart. With a track record of setting new standards in customer satisfaction and operational excellence, Andy's insights are invaluable.

To learn more about this webinar and register for free, please visit: NCSA Web-Ed Series.

NCSA Certification for Organizations,
Departments, and Teams
Customer First Certified Organization—CFCO™

This NCSA certification designates organizations, departments, and teams that represent the highest level of customer-centricity as a Customer First Certified Organization—CFCO™. The CFCO designation is the ultimate validation to your customers and competitors that your organization has proven its ongoing commitment to providing consistently superior service.
Learn more about the CFCO certification

Free Job Postings for all Employers

If you need employees,
post your job now!

Education Article
Lessons Learned: Career or Family First—or Both?

Life is a journey filled with evolving priorities, and this insightful article guides us in navigating the delicate dance between career and family throughout the different phases of our adult lives. Diane Crutcher offers valuable lessons learned from a lifetime of multiple careers, marriage, raising children, and running businesses, for the benefit of those still shaping their lives, emphasizing the importance of adapting to changing circumstances, balancing personal and professional choices, and cherishing uninterrupted time at home.
View Education Article

Critical Customer Service Statistics
The Employee Experience

Did you know more than half of the current workforce will likely be looking for a new job in the next 12 months? Our new Critical Customer Service Statistics sheds light on the factors causing employees to walk away from their jobs and what’s most important to them in creating a healthy work-life balance, a priority that employers must recognize to attract and retain top talent.
View Service Statistics

NCSA Partners with Ingenium Concepts

NCSA is excited to announce a new partnership with Ingenium Concepts Ltd., an international business advisory firm based in the UK and Nigeria. This partnership will deliver NCSA's CCSP® certification program to Africa, for the development and advancement of customer support throughout the continent. Ingenium is committed to inspiring excellence and advocating for better customer relationship management for organizations, and NCSA is proud to be their partners in service.
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