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NCSA Train-the-Trainer Program

New NCSA Certification Program: Train-the-Trainer

NCSA is pleased to now offer a certification program training instructors to deliver our DCSP® or CCSP® programs to your organization’s staff, customers, or students. Adding NCSA certification training to your human resource development offerings is a powerful way to enhance your customer service support efforts and set your staff or customers up for service excellence success!

Become a NCSA Certified, CCSP and DCSP

NCSA CCSP InternationalElevate your standing in the discipline of customer service.

Display your genuine commitment to your customers.

Get started in investing in yourself.

Now removing boundaries—NCSA goes international

CCSP Exam Register your group for substantial discounts! CCSP Exam
Certifications    |    Benefits    |    FAQs
GraduationSource
NCSA congratulates new Lifetime CCSP®s Tara Albi, Oneyda Portillo, Amanda Rubin, and Ana Crist, of the GraduationSource Customer Care team! GraduationSource is the highest rated and most reviewed graduation company worldwide, thanks to valuing customers as the center of their universe by building lasting relationships and great customer experiences.

Thank you Tara, Oneyda, Amanda, Ana and GraduationSource for demonstrating your ongoing dedication to service excellence. We are proud to be your partners in service!
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NCSA Free Job Posting

Free Job Postings for all Employers

Organizations nationwide are struggling to fill open positions. NCSA wants to do our part to help get the country employed during this time of need, so we are proud to now offer free job postings to all employers, previously an NCSA member–only benefit. This is our way of giving back to businesses and the communities they serve.

If you need employees,
post your job now!

Critical Customer Service Statistics

Service Statistics:
Critical Customer Service Statistics (part 2)

Customers leave businesses for various reasons. But do you know the likelihood of why your customers leave? You may be surprised to learn why the vast majority of customers are lost. Hint: It is entirely within the control of your organization to prevent!
View Service Statistics

Defining Your Customer

Service Reminder:
Defining Your Customer

We all know customers deserve consistent service excellence if we want our business to succeed. But who are your customers? We might sometimes forget that an attitude of service is due not only to the external, bill-paying customer, but to all those whom we serve. We encourage you to print this Service Reminder and post it in your employee area as a helpful reference to improve the overall level of service in your organization today! | View Service Reminder

NCSA Central Florida Chapter’s Event

NCSA Central Florida Chapter’s April On-Site Event

"We survived! We are stronger because of it,” shared Jason Baker, Senior Vice President of Customer Experience & Ticketing Operations at EBG Solutions, with fellow NCSA Central Florida members attending the April chapter meeting. Its industry was hard hit by COVID-19. At its pre-pandemic peak, EBG numbered some 600+ employees, now down to a lean 225, but seeing its business take off once again.

EBG owns and operates the largest corporate benefits program for travel and entertainment in the world. EBG’s success is based on offering a curated portfolio of the best brands, products and experiences, providing top-notch customer service and collaborating with its partners daily.

Construction has just begun in the EBG-owned building in Orlando, transforming it into a custom, modern, state-of-the-art work environment. But it’s not about cutting-edge interior design alone. EBG places great emphasis on culture and credits this strong, collective identity for getting the organization through the ups and downs of the pandemic and beyond. Thanks, EBG Solutions, for hosting and for your hospitality!

The NCSA Central Florida Chapter will hold its May on-site event at Ten10 Brewing Company on Thursday, May 19, for a networking opportunity with other members of the association.

NCSA Service All-Stars Awards!

NCSA All-Stars

Now through December 31, 2022, the NCSA will be accepting online nominations for 2023 NCSA Service All-Stars in these categories.

Service Individual of the Year
Presented to the individual who best exemplifies putting the customer first.

Service Team of the Year
Presented to the group or team that, through their collective actions, lives service excellence on a daily basis.

Service Organization of the Year
Presented to the business or organization that consistently maintains a focused culture of service excellence.

Both NCSA Member Organizations and their employees, as well as non-members, are eligible to make nominations and to win awards. An individual, a team or an organization may be nominated for serving internal or external customers.

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