Customer First

NCSA's Customer First Journal
Your source for unique customer service information!

All articles in Customer First are written exclusively for the National Customer Service Association. Learn customer service strategies from some of the nation’s best! These articles will contribute to expanding knowledge of customer service for you, your employees and colleagues. If you would like to share your company’s customer service story, please contact us.


ATLANTA HAWKS	ATLANTA INTERNATIONAL AIRPORT	WELLS FARGO HOME LENDING
SERVICE WITH A SMILE (2.0) How the Atlanta Hawks Answered a Challenge to Reach Service Greatness	One Airport, Same Exceptional Level of Service	The Art of the Future
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OKLAHOMA CITY THUNDER	UNIVERSAL ORLANDO RESORT	METROCARD MOBILE SALES FOR NYC TRANSIT
The Most Fan-Centric Organization in Professional Sports	Creating Memories for a Lifetime	Thrilled with the Opportunity
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AFLAC	ACE HARDWARE CORPORATION	MOEN, INC.
Living the Dream, One Customer at a Time	Hardware with Heart	The Story Behind the Service
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PEBBLE BEACH COMPANY	SAFELITE AUTOGLASS®	NCSA ALL-STARS 2012
Once in a Lifetime Experience Every Time	Safelite’s Three-Step Strategy Toward Service	Delivering Ahead of the Curve, Welcome to the Family and Where the Heart Is
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CAMERON MITCHELL RESTAURANTS	AMERICAN AIRLINES	DOUBLETREE BY HILTON BLOOMINGTON, ILLINOIS
Walking the Talk	Evolving the Customer Experience at America Airlines	From Engagement to the Bottom Line
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