DCSP - Direct Contact Service Professional
Accessible to customer service professionals anywhere in the world!
What does it mean to be an NCSA-certified Direct Contact Service Professional? It means that you have proven your dedication to taking service seriously. It means that you know that putting the customer first is a win for everyone, and your organization and your customers can rely on you as a true customer service professional. It means that you have passed a rigorous examination in the discipline of customer service and that you are committed to the highest standards of excellence and ethics in service for every customer—internal and external—with every interaction.
The DCSP examination is administered online through our website at the convenience of the applicant. The required study guide for the DCSP exam is: Maximizing Customer Loyalty by C. William Crutcher. This book is available through all major online book retailers in both print and eBook formats or through the NCSA website as a PDF download. No other commitments of time either online or in-person are required.
Please see the DCSP Examination Details below for complete information about the certification requirements and process, including the pricing for both individuals and groups of 2 or more.
The DCSP designation is designed for direct contact employees, including customer service representatives, call center staff, etc., and focuses on pertinent topics such as customer interaction, communication, rapport and relationship building. If you are a management-level professional (supervisor, manager, director, etc.), please visit CCSP Certification.
Earning the DCSP designation elevates your standing in the discipline of customer service.
Individual | Group of 2 - 5 Individuals | Group of 6+ Individuals |
|
General | $325 USD | $310 USD | $295 USD |
NCSA Member Discount | $275 USD | $260 USD | $245 USD |
Student Discount | $260 USD | $245 USD | $230 USD |
Non-Profit - 501(c)(3) Discount | $260 USD | $245 USD | $230 USD |
US Veteran / Active Military Discount | $260 USD | $245 USD | $230 USD |
DCSP EXAMINATION DETAILS
For additional information contact the NCSA at: DCSP@nationalcsa.com.