Education and Training :: Customer Service

We Serve! Customer Commitment Course

"How your customers are greeted and treated can dictate whether they are customers once or customers for a lifetime."
—C.W. Crutcher

This half-day, highly interactive workshop is the flagship course of NCSA's "We Serve!" Customer Commitment Program and results in effective "keep them coming back" customer service for your organization.

This workshop builds on the three absolute essentials to a positive customer experience—knowledge, empowerment, and commitment:

Knowledge: Identify what excellence in customer service really is, how to deliver it and what it means not only to your employees' jobs, but to the long-term health and success of the company.
Empowerment: Clarify and articulate to all service personnel what options they can employ, and when and how to employ them to ensure the most positive service outcome possible.
Commitment: Recognize and appreciate how service expectations appropriately differ among your customers and learn strategies to effectively satisfy those expectations through a personal "being of service" commitment.

Intended audience
    • Frontline service personnel
    • Support staff
    • Supervisors or managers of frontline personnel and support staff

This course is ideal for:
• All direct, customer contact employees
• Restaurants, hotel / motels, fitness centers, retail outlets, professional services

All participants who complete this course receive:
• Certificate of Completion—suitable for framing
• We Serve! golden lapel pin—to signify their commitment to your customers

For more information on NCSA's available courses, contact us today.