Education and Training :: Customer Service

Developing a Customer Service Culture – Federal Agency Environment

"A business exists to create a customer."
- Peter Drucker

This one-day program is specifically designed to enhance overall customer service knowledge for all attendees. This curriculum will ensure participants are exposed to the necessary skills for creating and sustaining a culture of customer service—delivering excellence in service—now and into the future. The following overview of the Developing a Customer Service Culture – Federal Agency Environment course is not intended to reflect a complete listing of all materials that will be presented, discussed or included during the delivery of this program. A variety of topical exercises, articles and video may be used that are not specifically listed herein:

Exploring the Foundational Elements of Customer Service—critical elements of a customer service culture
Exposing the Myths of Customer Service—and what the realities mean to the service professional
Effective Communication Strategies—strategies for effectively building enduring relationships
Managing Customer Challenges—learn service recovery techniques that contribute to customer satisfaction
Beyond the Course: Extending Course "Shelf Life"—employing workshop materials on a daily basis

For more information on NCSA's available courses, contact us today.