National Customer Service Association
...Customer First
NCSA Web-Ed Series
"Thriving in the Era of AI" You asked, and we listened! Our most requested Web-Ed topic has been the implications of AI on the customer service industry. We’re pleased to present for our next webinar AI expert Luisa Molano, who will be sharing her knowledge and insights around the current and predicted future realities of AI as it relates to customer service. This talk will not only help us understand what this new landscape means for our industry, but will positively empower us to expand our opportunities, improve problem-solving and communication, and shift our fears into fuel! |
New NCSA Certification for Organizations,
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NCSA Partners with Ingenium ConceptsNCSA is excited to announce a new partnership with Ingenium Concepts Ltd., an international business advisory firm based in the UK and Nigeria. This partnership will deliver NCSA's CCSP® certification program to Africa, for the development and advancement of customer support throughout the continent. Ingenium is committed to inspiring excellence and advocating for better customer relationship management for organizations, and NCSA is proud to be their partners in service. |
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Now removing boundaries—NCSA goes international
Register your group for substantial discounts 
Free Job Postings for all EmployersOrganizations nationwide are struggling to fill open positions. NCSA wants to do our part to help get the country employed during this time of need, so we are proud to now offer free job postings to all employers, previously an NCSA member–only benefit. This is our way of giving back to businesses and the communities they serve.If you need employees,
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Critical Customer Service Statistics
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Education Article
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The NCSA is now accepting online nominations for the 2024 All-Stars in these categories:
Service Volunteer of the Year
Presented to the individual, group, team, or organization that provides the highest level of excellence in non-compensated service.
Service
Individual of the Year
Presented to the individual who best exemplifies putting the customer first.
Service Team of the Year
Presented to the group or team that lives service excellence on a daily basis.
Service
Organization of the Year
Presented to the business or organization that consistently maintains a focused culture of service excellence.
Congratulations to 2023 Service Organization of the Year Health Advocate and 2023 Service Volunteer of the Year Michele Blackburn! We salute your daily commitment to providing exceptional service and thank you for raising the bar of service excellence with every interaction!
