National Customer Service Association
...Customer First
NCSA is pleased to enter into a partnership with Ingium Concepts Ltd. to deliver NCSA’s CCSP® (Certified Customer Service Professional) program to Africa. Ingenium Concepts is a management consulting and business advisory firm founded and incorporated in Lagos, Nigeria, that deploys a strategic and structured approach to refine business culture, advocate for good customer relationships, and inspire excellence in people and organizations. Ingenium’s services range from business strategy to startup planning to corporate restructuring, and NCSA is proud to partner with them to now offer our CCSP program to their clients throughout Africa in support of our joint mission to foster growth and leadership through excellence in service and enduring customer relationships.
The NCSA-Ingenium initiative has been featured in several online publications. These media mentions recognize the innovative approach and positive impact of the customer service project across Africa:
BusinessDay (requires subscription)
BellaNaija
The Guardian
Ingenium Concepts Customer Resources
What recent graduates of the Ingenium training program are saying...
"A BIG THANK YOU for an insightful, informative delivery of the training; your drive and passion was value adding. I appreciate all the support you gave us during the training. You all were amazing." — Ngozi Catherine
"Your team exemplified overall brand excellence, selflessness and what true customer service is really all about. Thank you for all the tireless help and assistance. I thought I knew so much about customer service, but I have come to see that 'there’s always, always so much more'...
"This training was not only to better me at my job, but has been a whole life teaching." — Moronke Delumo
"It’s really been an amazing and insightful journey." — Esther Chinwendum Ubanze
