![]() Transforming Customer Service: Explore the Future with NCSA and CBSDive into the future of customer service as NCSA collaborates with CBS Sunday Morning to unveil the impact of artificial intelligence. NCSA coordinated interviews for CBS with call center agents, shedding light on the challenges faced by both customers and agents. Explore the transformative role of AI, featuring Grace, a virtual front desk agent, in enhancing efficiency and the overall customer experience. Join the conversation and experience the CBS Sunday Morning segment that delves into the evolution of customer service. |
NCSA Web-Ed Series"Evolving Customer Care to Win Customers Discover how Wendy’s is transforming its Customer Care function to enhance customer experiences in the competitive quick service restaurant industry. Heidi Schauer will share insights on Wendy’s customer service roadmap, cross-functional collaboration, third-party partnerships, and strategic use of data to drive business improvements. Register now to gain valuable knowledge from a leading industry expert! Details and register |
What's New?
Online nominations for the 2024 All-Star Awards in the following categories are now open!
New! Contact Center Representative of the Year
Service Volunteer of the Year
Service
Individual of the Year
Service Team of the Year
Service
Organization of the Year
Showcase the stars in service excellence by submitting your nominations before August 1, 2024. Join us in celebrating those who make a difference through their passion for service.
Elevate your standing in the discipline of customer service.
Display your genuine commitment to your customers.
Get started in investing in yourself.
Now removing boundaries—NCSA goes international
As a consultant, Kellie is extremely proud of this achievement, considering it as significant as her MBA. The CCSP credential adds valuable credibility, marking her as an expert in the field of customer service. Kellie's testimonial highlights the importance of the CCSP designation in delivering quality guidance and service. Thank you, Kellie, for your dedication and for sharing your inspiring journey with us. Read more testimonials and discover the impact of the CCSP certification on our testimonials page.
NCSA Certification for Organizations,
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