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NCSA DCSP® Spotlight

NCSA highlights Direct Contact Service Professionals

CareerSource Central Florida
Carmen Mercado, DCSP
"Being part of a select group of Customer Service Professionals who have successfully achieved the Direct Contact Service Professional designation is a significant milestone in my personal and professional life. It will continue to help me improve and will give me more responsibilities for the betterment of my work. The certification can also help me grow professionally and continue to deliver better service. I have invested extra time and effort to drive personal growth and development, and I have demonstrated my understanding and knowledge to the foremost experts in the field. This achievement will continue to help me provide professional service and communicate effectively, better manage calls and customers, and provide service that goes above and beyond.

“Most importantly, I want to take this opportunity to extend my thankfulness to my manager, Annmarie O'Brien, for inspiring me to obtain this certification as well as CareerSource Central Florida for supporting me through this journey."
Past DCSP Spotlights
Shannon Dunn-Boyer, DCSP
"Thank you to NCSA COO Wes Tindal for presenting how beneficial the DCSP certification is to employers! The knowledge, examples and experiences he shared nestled things together, and the way he encouraged everyone to participate and absorb the lesson made our time with him memorable. I understand the importance of lifting each other up, and that is a trait he demonstrated to the class. He really got us thinking, reconsidering and realizing that things aren’t always how they seem…

“Earning the DCSP certification adds a sense of pride to my portfolio and I'm proud of that! It was good to learn from Wes and good to implement what he taught!

"Great Customer Service Matters (this will always be true)!"
Circles SodexoJessica Berkman, DCSP
"I chose to get this certificate because I simply didn’t know much about customer service. The CCSP certification process offered me the tools I needed. I learned new approaches to handling difficult customers and how to identify the dos and don'ts of customer service. The test was easy after reviewing the study guide. Had I not studied the book, I would’ve surely failed, and I am pleased to have acquired this certificate in the end. This will help me to understand the actions I take as I begin to take the steps necessary to have my own business."